ASM Product & Operations

Assistant Store Manager – Operations will lead day-to-day execution in-store, translating strategy into consistent customer and associate experiences in Brooklyn.

Responsibilities

• Execute customer experience across all brands, ensuring consistency, quality, and emotional connection
• Coach and develop Managers through performance management and talent progression
• Drive sales floor execution through Head Coach leadership, focusing on behaviors that support top-line results
• Translate store strategy into clear daily priorities and expectations across teams
• Partner with Operations to ensure store readiness supports the customer experience
• Own talent lifecycle activities alongside the Store Manager (hiring, development, performance management)
• Lead assigned direct reports, including Managers and/or Supervisors
• Demonstrate and lead company values; model leadership competencies
• Perform the Head Coach role to deliver exceptional customer experiences through coaching, zoning, team selling, and personal selling
• Coach and develop associates
• Execute Daily Work Force Management actions to manage labor hours
• Maintain visual merchandising standards
• Collaborate with Sales Leadership Teams for seamless in-store execution
• Demonstrate and lead company policy and procedures
• Complete additional duties as assigned, including floorset mapping and execution, product launch support, brand education, and shipment processing

Requirements

• Passion for the Victoria’s Secret Brand and ability to drive customer satisfaction and loyalty
• Experience reviewing business reports and insights, taking immediate and deliberate action to achieve results
• Self-awareness and interest in seeking feedback to improve and develop
• Experience selecting and developing direct reports to the next level and building an environment where people do their best work
• Experience influencing cross-functional partners in informal and formal settings
• Ability to work nights, weekends, and a flexible schedule
• Ability to lift and carry up to 40 pounds; frequent bending, stretching, kneeling, walking, and prolonged standing as part of daily tasks
• Ability to use technology including headsets, mobile devices, and computers
• 4+ years of retail or operations leadership experience preferred

Location & Schedule

• Onsite: Brooklyn, NY

Compensation

• Salary range: USD 39.05 to 46.90 per hour