Retail Supervisor, Product Operations

The Retail Supervisor, Product Operations role supports store leadership by managing functional priorities, leading key processes, and modeling selling behaviors to help achieve store goals while delivering an excellent customer experience. This position is based in Hagerstown, MD and is onsite.

Key Responsibilities

• Treat customers and employees with respect and contribute to a positive work environment.
• Support customer loyalty by educating customers about available loyalty programs.
• Model the brand’s selling behaviors consistently with every customer interaction, helping establish strong selling expertise and an exceptional in-store experience.
• Support the sales leader during non-peak hours, with a primary focus on the customer.
• Collaborate with store leadership and employees to ensure assigned work tasks are completed in a timely and efficient manner.
• Build and share knowledge related to the product lifecycle.
• Complete required work before or after store operating hours, including opening and closing checklists.
• Leverage omni-channel capabilities to help create a frictionless customer experience.
• Ensure all compliance standards are met.

Requirements

• Align with Gap Inc’s Purpose, Mission, Vision, Values, and Behaviors.
• Communicate expectations clearly and directly.
• Use technology effectively to engage with customers and the team to meet goals.
• Show interest and take initiative toward continuous improvement and growth.
• Be willing to work a flexible schedule as needed, including holiday, evening, overnight, and weekend shifts.
• Move around the sales floor, stockroom, and office, and be able to lift up to 30 pounds.

Technology

• omni-channel

Compensation

Hourly Range: $15.10 - $18.50 USD per hour

Benefits

• Merchandise discount for Gap brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic, and Athleta, plus 30% off at Outlet for all employees.
• Competitive Paid Time Off plan.*
• Up to five “on the clock” hours each month to volunteer at a charity of choice.*
• Comprehensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision, and life insurance.*