Help run daily card production operations and support shift leadership through training, testing, documentation, and continuous improvement.

Operate production equipment including inserters, printers, sorters, and related production systems to achieve daily output targets
Act as a lead resource for production associates and support shift leadership during day-to-day operations
Assist with onboarding, training, and coaching on equipment use, procedures, and quality standards
Perform testing and validation for process, materials, and equipment enhancements
Create, maintain, and update operational documentation, work instructions, and process guides
Monitor production workflows and surface opportunities to improve efficiency, accuracy, and throughput
Troubleshoot routine equipment and process issues to reduce downtime and support production schedules
Maintain compliance with operational, quality, security, and safety requirements in a regulated production environment
Track production results and communicate operational concerns, risks, and improvement opportunities to leadership
Complete repetitive tasks with accuracy and consistency while meeting deadlines and quality standards

High school diploma, GED, or equivalent combination of education and relevant experience
Experience in a production, manufacturing, operations, or processing environment
Problem-solving and troubleshooting skills with attention to detail
Strong verbal and written communication skills, including documenting procedures and processes
Ability to adapt to changing priorities, work independently, and collaborate across teams
Ability to lift, move, and handle production materials and perform repetitive tasks as required
Ability to work 12-hour shifts and overtime as needed for business requirements

Experience supporting production leadership or acting as a lead associate in a manufacturing or operations environment
Knowledge of continuous improvement methodologies and process optimization practices
Experience creating work instructions, standard operating procedures, or training materials
Familiarity with production performance metrics and reporting tools
Experience in a highly regulated, quality-driven production environment

Associate Advanced, Product Operations

Job Description