Commercial Product Manager, Senior

Drive a unified, AI-native approach to fraud prevention and digital identity product strategy, leveraging FIS financial and identity data plus a partner ecosystem.

Responsibilities

• Own a cohesive product strategy spanning digital identity, onboarding, and fraud prevention
• Define how AI agents and autonomous decisioning change fraud detection and identity confidence
• Establish a unified fraud and identity strategy across FIS products and beyond core platforms
• Translate evolving fraud patterns into scalable, explainable, high-performing solutions
• Own build vs. buy vs. partner decisions across fraud and identity capabilities
• Deeply partner with vendors such as Socure, Sardine, and others to align joint strategy and roadmaps
• Identify where FIS should differentiate vs. orchestrate to maximize ecosystem value
• Ensure FIS delivers a best-in-class, integrated stack, not standalone products
• Design and deliver agent-based workflows that continuously evaluate identity risk and fraud signals
• Partner with engineering, data science, and AI partners (including Anthropic) to operationalize production-grade agent capabilities
• Move beyond static rules to adaptive, learning systems that evolve with emerging threats
• Ensure decisions are transparent, explainable, and operationally actionable
• Define and track success across fraud loss reduction, approval rates, customer friction, and operational efficiency
• Enable continuous experimentation, including A/B testing, model tuning, and agent refinement
• Improve signal quality and decision precision to reduce false positives while increasing fraud capture
• Leverage large-scale financial and identity data to continuously refine performance
• Own end-to-end product delivery from concept through commercialization
• Build solutions that operate in real time across channels and customer journeys
• Ensure solutions are modular and deployable across financial institutions regardless of core provider
• Partner with go-to-market teams on pricing, packaging, and enablement
• Serve as a key product partner for internal teams and external AI and fraud/identity partners
• Align strategy across platform, partner, and product teams
• Support strategic client conversations by articulating how FIS + ecosystem drives differentiated outcomes

Requirements

• Experience managing complex enterprise or B2B products, ideally in fintech, fraud, or identity
• Proven ability to own strategy, execution, and measurable outcomes end-to-end
• Ability to operate across large, matrixed organizations and partner ecosystems
• Strong understanding of fraud typologies including ATO, identity fraud, scams, and payments fraud
• Familiarity with identity verification and risk signal providers; Socure, Sardine, or similar experience is a strong plus
• Ability to translate evolving threats into data-driven product decisions
• Experience using data, experimentation, and KPIs to drive prioritization and performance
• Familiarity with AI/ML and agent-based systems in production environments
• Experience evaluating build vs. buy vs. partner strategies
• Ability to clearly communicate complex concepts across technical, business, and client audiences
• Experience working with clients, partners, and cross-functional stakeholders
• Strong ability to influence without authority and drive alignment

Technologies

• AI/ML
• agent-based systems
• A/B testing

Benefits

• Flexible and creative work environment
• Diverse and collaborative atmosphere
• Professional and personal development resources
• Opportunities to volunteer and support charities
• Competitive salary and benefits
• Pay range for this full-time position: $81,850.00 - $139,150.00

Job Details

• Location: Jacksonville, FL (onsite)
• Salary: USD 81,850 - 139,150 per yearly
• Type of hire: Experienced (relevant combo of work and education)
• Position type: Full time

Why This Role Stands Out

• Unmatched Data Advantage: Work with a large financial and identity data ecosystem
• Ecosystem Leadership: Shape how FIS partners with providers like Socure and Sardine to deliver a unified fraud and identity stack
• AI at the Frontier: Define how agent-based AI (in partnership with Anthropic) operates in real-time financial systems
• Platform Without Limits: Build solutions any bank can use, regardless of whether they run on FIS core
• Category Shift: Lead the transition from fragmented controls to continuous, intelligent trust systems

What FIS Offers

• Flexible and creative work environment
• Diverse and collaborative atmosphere
• Professional and personal development resources
• Opportunities to volunteer and support charities
• Competitive salary and benefits

Privacy Statement

• FIS is committed to protecting the privacy and security of all personal information processed to provide services to clients
• For details on how FIS protects personal information online, see the Online Privacy Notice

EEOC Statement

• FIS is an equal opportunity employer
• Qualified applicants are evaluated without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics
• The EEO is the Law poster is available; a supplement document is available

US Conditions

• If you are made a conditional offer of employment, you will be required to undergo a drug test
• ADA disclaimer: essential functions may or may not be described for ADA reasonable accommodation; requests are reviewed case-by-case

Sourcing Model

• Recruitment at FIS primarily uses a direct sourcing model; a relatively small portion is through recruitment agencies
• FIS does not accept resumes from recruitment agencies not on the preferred supplier list
• FIS is not responsible for related fees for resumes submitted to job postings, employees, or any other part of the company