Bilingual CRM Product Owner

Bunzl is hiring a Bilingual CRM Product Owner for the Mexico, Agriculture, Convenience (MAC) Division. This onsite role in St. Louis, MO partners closely with technical and business teams to shape CRM strategy and delivery, while supporting end users to maximize value from the platform. You will have the opportunity to drive continuous improvement using customer feedback and performance metrics, with a clear focus on helping the business make better, data-driven decisions.

What you’ll do

• Develop, maintain, and prioritize the product backlog, ensuring it aligns with business priorities and customer needs.
• Work with stakeholders across development, design, marketing, and business to gather requirements, manage expectations, and keep teams aligned.
• Oversee all stages of product creation, including design and technical development, while monitoring progress and outcomes.
• Collect and analyze customer feedback, market data, and industry trends to inform product decisions and drive continuous improvement.
• Coordinate with the central team on product vision, strategy, and roadmap, aligning with organizational goals and market needs.
• Communicate product goals and requirements clearly to technical and non-technical audiences.
• Track and report on key CRM product metrics, sharing successes and opportunities for improvement with leadership.
• Identify and resolve issues that could impact delivery, supporting a smooth and efficient development process.
• Engage with the end-user community to support, troubleshoot, and train for optimal CRM use.

What you bring

• 2+ years of relevant product owner experience, including managing CRM platforms (Microsoft Dynamics preferred).
• Spanish verbal and written fluency required.
• Product knowledge with a clear technical understanding of services to communicate effectively to customers.
• Ability to create PowerBI reports and visualizations to support data-driven decision-making.
• Outstanding written and verbal communication skills, including the ability to influence and work across all levels.
• Strong judgment and discretion: ability to identify and resolve issues, maintain confidentiality, and work independently with minimal supervision.
• Strong project management, organizational, and planning skills to manage multiple priorities and meet deadlines.
• A bachelor’s degree in computer science or a relevant field is preferred, or equivalent experience and certifications.
• Strong customer and business strategy understanding, with proven leadership and customer service skills.
• Outstanding attention to detail, flexibility, and creativity.

Tools you’ll work with

Microsoft Dynamics, PowerBI

Benefits

• Medical, Dental & Vision benefits effective the 1st day of the month after 30 days.
• Paid Time Off: vacation, sick, holidays, and personal time.
• 401K with generous company match.