Coordinate Cruise Product Operations to keep Flight+Cruise vacation bookings accurate, optimized, and ready for customers.

Build and maintain manual Flights + Cruise vacation bundles for net-rate cruise partners, ensuring accuracy and alignment with company quality standards.
Review daily system error reports and support troubleshooting to identify and resolve root causes.
Optimize inventory availability by monitoring cluster status and proactively re-packaging unpackaged items to match demand requirements.
Assist the Customer Care call center with executing manual itinerary changes.
Support special projects by adapting to changing business needs and fulfilling additional responsibilities as requested.
Manage the Cruise Content Management System (CMS) by updating cruise pods and maintaining rate accuracy on the website.
Monitor inventory availability and flag discrepancies or issues to the broader team.
Collaborate with Marketing to update pages and ensure promotional content matches live product.
Maintain the Interline Rates Sheet and keep SharePoint tasks, Outlook logs, and image assets up to date.
Perform other duties as assigned.

High School Diploma or GED required.
1 year of customer service or related experience.
1 year of Hospitality, Business, Technology, or related field experience.
Proficient in Microsoft Office: Outlook, Word, Excel, SharePoint, PowerPoint; and Google Workspace: Gmail, Docs, Sheets, Slides, Drive.
Strong attention to detail.
Excellent organizational, time management, and multitasking abilities.
Effective written and verbal communication with professional interaction across teams and stakeholders.
Strong problem-solving and the ability to troubleshoot in a fast-paced environment.
Ability to work independently while maintaining collaboration and a positive attitude in a high-pressure team setting.
Ability to adapt to changing priorities and remain flexible.
Available for occasional overnight travel (10%).
Must be able to pass a 10-year background check.
Must be legally eligible to work in the country where the position is located; US authorization required.
This position is not eligible for visa sponsorship.

Associate’s or Bachelor’s degree in Hospitality, Business, Technology, or related field.
Previous experience with room inventory allocation and management.
Strong customer service skills with the ability to build relationships across stakeholders.
Experience in travel, hospitality, or airline industry, especially hotel distribution, reservations, or connectivity systems.
Familiarity with GDS, Channel Managers, Property Management Systems (PMS), or other third-party connectivity platforms.
Experience with contract loading, rate management, or promotions setup in a hospitality or travel environment.
Knowledge of JetBlue systems, policies, or processes.
Working knowledge of APIs, system integrations, or technical troubleshooting for connectivity solutions.
Ability to analyze data, generate reports, and identify trends for process improvement.
Time management skills to handle shifting priorities in a fast-paced environment.
Bilingual or multilingual communication skills.
Prior experience collaborating cross-functionally with commercial, product, or technology teams.

Regular attendance and punctuality.
May require flexible hours and short-notice availability.
Maintain a professional appearance.
When working or traveling on JetBlue flights, and if time permits, assist with light aircraft cleaning.
Do not use ChatGPT or any other automated tool during the interview process; usage disqualifies a candidate.

Computer and other office equipment
Sedentary work; generally not required, or up to 10 pounds occasionally, 0 pounds frequently

Coordinator, Cruise Product Operations

Job Description