Building Products Operations Coordinator

The Operations Coordinator at SRS Building Products oversees day-to-day warehouse execution to keep work orders moving, support delivery reliability, and strengthen customer satisfaction through timely issue resolution.

Location

SRS Building Products - Port Richey
8326 Lemon Road, Port Richey, FL 34668
Onsite

Compensation

USD 21 - 26 per hour

Role Responsibilities

• Coordinate and manage daily warehouse operations to ensure work orders are completed with precision and on schedule for improved efficiency and client satisfaction.
• Resolve incoming customer complaints quickly and professionally by taking ownership of issues and coordinating with warehouse personnel and delivery teams as needed to reach timely resolutions.
• Supervise and support accurate loading and unloading of vendor and customer orders, maintaining standards for promptness and accuracy.
• Use On Demand routing software to dispatch trucks and support timely, accurate product delivery to customer worksites.
• Use Agility software to track and report inventory levels, providing data for Branch Manager decisions and helping prevent duplicate orders.
• Perform inventory management activities including purchasing, weekly cycle counts, and the evaluation and resolution of damaged or outdated stock to protect inventory integrity.
• Support seamless branch operations through order processing and day-end balancing procedures.
• Represent the company with a customer service focus while managing internal processes that strengthen customer relationships and support the Branch Manager’s goals.

Required Qualifications

• Excellent verbal and written communication skills for professional interaction.
• Strong interpersonal and customer service skills, including the ability to resolve complaints promptly.
• Sales and customer service capabilities to meet and exceed customer expectations.
• Strong organizational skills and attention to detail.
• Proven time management skills, with the ability to meet deadlines in a fast-paced and occasionally stressful environment.
• Analytical and problem-solving ability to address operational challenges efficiently.
• Ability to take on supervisory and leadership responsibilities when needed, including delegating tasks as required.
• Working proficiency with Microsoft Office Suite or similar software for task management and reporting.
• Proficiency using the Agility software/computer system to track and report stock levels.
• Demonstrated ability to calculate financial figures such as discounts, interest, and percentages.
• Ability to interpret written, oral, and diagram-based instructions.
• Valid driver’s license.

Education and Experience

• Education: High school diploma or equivalent
• Experience: 1+ years

Technologies

• Agility software
• On Demand routing software
• Microsoft Office Suite

Reporting and Collaboration

• Directly reports to the Branch Manager or Assistant Branch Manager.
• No direct supervisory responsibilities or direct reports.
• Collaborates with warehouse and delivery personnel and provides guidance and direction as needed to maintain operational standards.

Travel

Occasional travel to regional branches for inventory audits, supplier meetings, and operational assessments to support compliance with company standards.

Physical Requirements

• Prolonged sitting at a desk and operating a computer; standing, walking, and using hands to handle or feel objects and equipment.
• Occasional reaching with hands and arms, climbing or balancing on ladders, and stooping, kneeling, crouching, or crawling.
• Ability to frequently lift and/or move up to 15 pounds and occasionally up to 25 pounds.
• Exposure to high noise levels and extreme weather conditions may occur.
• Reasonable accommodations may be available to individuals with disabilities to perform essential functions in accordance with the ADA.

Working Conditions

• Primarily a fast-paced, dynamic onsite environment with warehouse oversight.
• Requires efficiently managing warehouse operations to meet customer needs in a deadline-driven setting.
• Involves coordinating timely deliveries and maintaining detailed inventory control while focusing on safety and efficiency.

Benefits

• Competitive weekly/bi-weekly pay
• Discretionary bonuses
• 401(k) with company match
• Employee Stock Purchase Plan
• Paid time off (vacation, sick, volunteer, holidays, birthday, floating)
• Medical/dental/vision
• Flexible spending accounts
• Company-paid life and short-term disability
• Optional long-term disability
• Additional life insurance