This Product Owner role partners closely with business teams and development to shape payment product direction and deliver measurable outcomes.

Create and maintain user stories, epics, acceptance criteria, and supporting design and feature details.
Lead an agile team by driving outcomes and providing direction so development can execute against the product, feature, and roadmap.
Set release targets for features and enhancements, establish high-integrity commitments, and build and prioritize the team backlog.
Gather and compile customer research, monitor competitor trends, and present insights for product decisions.
Coordinate with stakeholders including call centers, back office, Compliance, Development, and Marketing to complete feature delivery.
Manage multiple digital products and platforms.
Interview, hire, and train new staff.
Provide constructive and timely performance reviews and handle discipline and termination in accordance with company policy.

Customer-centric approach with the ability to identify customer needs.
Strong communication skills to collaborate with technical and non-technical stakeholders and explain complex concepts clearly.
Detail-oriented focus on delivering high-quality products that meet customer needs and drive business value.
Scrum Product Owner Certification (or similar Product Owner certification) required and must be maintained while in this position.
4+ years managing digital products at a financial institution, including (but not limited to) voice, chat, email, and social media, for marketing.
3+ years agile development experience preferred, or an advanced understanding of digital and IT product management and development.
Ability to align and implement ongoing and future investment in digital platforms with the company’s overall business plan.

Define and prioritize product features and requirements for delivery of high-value, user-centric solutions.
Drive payment product outcomes by aligning product vision with business goals.
Focus on secure, seamless, and efficient payment experiences while aligning cross-functional teams around product goals and regulatory requirements.
Support the UX and feature roadmap for payment products.

Digital Innovation and Strategy Product Owner

Job Description