Digital Payments Product Owner

Infosys is seeking a Digital Payments Product Owner in Charlotte, NC (onsite) to help clients improve how digital payment capabilities operate in real-world business workflows. This role blends process analysis, solution implementation support, and digital payments domain work across benchmarking, research, and documentation, with close collaboration alongside technical teams to keep systems stable and performing well.

What you’ll do

• Analyze client business processes to find optimization opportunities and map them to industry-specific standards and best practices.
• Facilitate benchmarking studies by partnering with stakeholders, helping align solution performance with industry standards and domain-specific insights.
• Collaborate with technical teams to document system customizations and configurations, drafting standard operating procedures (SOPs) and workflows aligned with functional requirements for the relevant sector.
• Conduct in-depth research on third-party products in the digital payments domain, producing comparative analysis of features, costs, and scalability.
• Coordinate solution implementation, addressing issues that arise during setup and integration, and support the development and maintenance of SOPs to ensure system stability and performance after go-live.

How you’ll contribute

• Collaborative spirit and excellent communication skills.
• Strong analytical and coordination skills with a focus on process optimization.
• Ability to create detailed process maps and technical documentation with domain specialization.
• Proactive approach to conducting benchmarking studies and product research.
• Familiarity with system implementation, configuration, and maintenance.
• Effective collaboration and communication with cross-functional teams.

How this role supports delivery

In this assigned Job Role of Domain Consultant 2, you’ll analyze how clients run their business processes, help coordinate solution implementation, and support digital payments domain activities spanning benchmarking, research, and documentation. Your work will include maintaining SOPs and workflows that support system stability and performance, while keeping technical and functional teams aligned through clear documentation.