Digital Product Manager Lead - Digital Payments

PNC is hiring a Digital Product Manager Lead to drive and manage digital payments experiences across online and mobile banking.

• Execute digital strategy across business segments to improve digital experiences, using design thinking and other established best practices
• Monitor the marketplace to track digital experience trends and results, then recommend new experiences or enhancements
• Prioritize and decide on recommendations
• Support business case development for digital initiatives
• Develop and design features for new or existing digital experiences based on identified market needs or opportunities
• Manage delivery and rollout for digital experiences including development, production, roll-out, and promotion
• Partner cross-functionally with Product, Technology, MIS, Line of Business, Marketing, internal service partners, and external stakeholders to ensure digital experiences meet strategic goals
• Participate in product marketing initiatives
• May support client-facing activities
• First line of defense responsibilities supporting risk management, compliance, and audit needs
• Improve outcomes by supporting business, financial, and customer experience results; recommend modifications to experiences and/or marketing to improve results

Requirements

• Product management experience with a proven track record taking concepts from initial idea through the full product lifecycle to delivery
• Proactive competitor research and market analysis
• Agile product ownership experience working closely with engineering, design, and cross-functional teams
• Critical thinking with strong attention to detail and analytical decision-making
• Risk management mindset, including understanding payment threats to both financial institutions and their clients
• Ability to leverage AI tools to streamline work and drive efficiency
• Customer-focused approach with knowledge of values and practices that prioritize customer needs and satisfaction in business decisions, using that information to create tailored customer solutions
• Leadership and initiative to independently drive work forward and excel in ambiguous or fast-changing environments
• Ability to support after-hour releases monthly
• Managing Risk by assessing and managing risks tied to business objectives and activities in alignment with PNC’s Enterprise Risk Management Framework
• Education: Bachelor’s degree
• Experience level: 5+ years of industry-relevant experience
• Customer and risk accountabilities aligned to customer satisfaction and Enterprise Risk Management Framework adherence

Technologies

• Agile
• JavaScript

Preferred Skills

• Agile Web Development
• Business Requirements Documentation (BRD)
• Data Visualization
• Digital User Experience
• Employee Engagement
• IT Architecture
• JavaScript
• Wireframing

Competencies

• Business Acumen
• Competitive Environment
• Data Gathering and Reporting
• Design Thinking
• Effective Communications
• Innovation
• Knowledge Of Product Line
• Marketing Strategy and Positioning
• Product Development Life Cycle
• Project Management
• Solutions Development

Compensation

• Base Salary: USD 91,000 - 185,900 per year
• Incentive eligible: payment based upon company, business, and/or individual performance

Location

• Pittsburgh, PA (onsite)

Position Overview

• Based in one of the following locations: Pittsburgh or Philadelphia, PA; Wilmington, DE; Atlanta, GA; Charlotte, NC; Birmingham, AL; Columbus, OH; Houston or Dallas, TX
• Lead execution and management of digital payment experiences in online and mobile banking for the Retail Bank
• Focus on external money movement via ACH, RTP, and Card
• Blend innovation, strategy, and execution to deliver optimized payment experiences that support customer delight and business growth
• Partner with customer care center, employee readiness, technology, fraud, risk, and other lines of business to align digital services with strategic priorities and maintain high quality

Benefits

• Medical/prescription drug coverage (with a Health Savings Account feature)
• Dental and vision options
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with PNC match
• Pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs fully paid
• Robust wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• 15 to 25 vacation days each year, depending on career level
• Years of service

Application Window

• Expected to be posted for two business days from 11/10/2026, though it may be longer with business discretion

Disability Accommodations

• For accommodation requests in the application process: email [email protected]
• Include “accommodation request” in the subject line and include your name, job ID, and preferred contact method in the email body
• Emails not related to accommodation requests will not receive responses
• Applicants may also call 877-968-7762 and say “Workday” for accommodation assistance
• All information provided will be kept confidential and used only to the extent required to provide reasonable accommodations
• PNC fosters an inclusive and accessible workplace and provides reasonable accommodations to qualified individuals with disabilities

Equal Employment Opportunity (EEO)

• Equal employment opportunity regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law
• Subject to Section 19 of the Federal Deposit Insurance Act (FDIA)
• For registered roles: subject to SAFE Act and/or FINRA requirements that prohibit hiring individuals with certain criminal history

California Residents

• Refer to the California Consumer Privacy Act Privacy Notice for understanding of how PNC may use or disclose personal information in hiring practices