Director, Product Operations

Availity, LLC. is looking for a strategic, execution-oriented Director of Product Operations to build and scale operational excellence across its product organization. This role is central to cross-functional alignment, improved planning and governance, and enabling product teams to deliver efficiently at scale, with visibility into performance and customer outcomes.

What you will do

• Develop and lead the Product Operations function to support product strategy, planning, execution, and measurement.
• Establish scalable processes, frameworks, and operating rhythms across Product, Engineering, Design, Customer Success, Sales, and Marketing.
• Drive product portfolio planning, roadmap governance, prioritization frameworks, and quarterly business reviews.
• Build reporting systems and dashboards to track product performance, delivery metrics, customer outcomes, and operational KPIs.
• Partner with Product leadership to improve decision-making through data analysis, insights, and business intelligence.
• Optimize product development lifecycle processes, including intake, prioritization, release management, and post-launch reviews.
• Lead tooling and systems strategy for product management platforms, workflows, and documentation standards.
• Facilitate cross-functional communication and alignment to maintain organizational transparency and execution consistency.
• Identify operational bottlenecks and implement continuous improvement initiatives across teams.
• Support strategic initiatives including organizational scaling, change management, and process transformation.
• Manage and mentor Product Operations team members and foster a culture of accountability and continuous improvement.

What you bring

• Bachelor’s degree in Business, Engineering, Computer Science, or related field; MBA preferred.
• 8+ years of experience in Product Operations, Product Management, Program Management, Strategy & Operations, or related functions.
• 3+ years of people leadership experience managing high-performing teams.
• Strong understanding of product development methodologies including Agile, Scrum, and Lean practices.
• Proven experience implementing operational processes and scaling cross-functional organizations.
• Advanced analytical and problem-solving skills, including experience using data visualization and reporting tools.
• Excellent communication, facilitation, and executive stakeholder management skills.
• Experience with product management and collaboration tools such as Jira, Aha!, Productboard, Confluence, Asana, or similar platforms.
• Ability to balance strategic thinking with hands-on execution in a fast-paced environment.
• Experience supporting SaaS, technology, or digital product organizations.
• Familiarity with OKRs, product analytics, and customer feedback systems.
• Experience leading organizational change initiatives or PMO transformations.
• Strong financial, forecasting, and resource planning capabilities.

Technologies

• Agile, Scrum, Lean
• Jira, Aha!, Productboard, Confluence, Asana
• OKRs

Benefits

• Competitive salary
• Bonus structure
• Generous HSA company contribution
• Healthcare, Vision, Dental benefits
• 401k match program
• Unlimited PTO for salaried associates + 9 paid holidays
• Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits
• Reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.
• Education reimbursement
• Paid Parental Leave for both moms and dads, both birth parents and adoptive parents

Role location

• Remote (Remote, US)

Why this team

• Passion for shaping how product organizations operate, scale, prioritize, and execute, with influence across the business.
• Enjoys using data, process discipline, and stakeholder management to drive better outcomes.
• Mission-driven work tied to real healthcare outcomes.

What sets you apart

• Healthcare Technology and/or Technology experience
• Proven track record in influencing decisions, surfacing risks, and driving alignment across competing priorities
• Ability to scale in a high-growth environment

Availity culture and additional notes

• Certified “Great Place to Work”
• Several Culture teams, a Young Professionals Group, and ways to engage with fellow associates
• Culture of continuous learning
• Casual dress code (you can wear jeans)
• Reimbursement and education support as described above
• Paid Parental Leave for both birth and adoptive parents
• Partners with local and national organizations to support awareness, funds, and morale through volunteer efforts

Next steps

• After you apply, you will receive text/email messages thanking you for applying and providing updates throughout the recruitment process.

Interview process

• Recruiter Recorded Video Pre-Screen
• Video Panel Interview with Product and Engineering Leaders
• Final Video Interview with Chief Product Officer

Video camera usage

• Remote first company with camera-first expectations; camera/video capability is provided for all associates to simulate the office environment.
• If you are not able to use your camera for all virtual meetings, you should not apply.
• Video participation is required to ensure only authorized personnel are present and to prevent unauthorized access, data breaches, social engineering, or sharing confidential information with non-participants.
• Camera usage supports security and protection of sensitive company information.