Lead the product operational backbone to scale a high-growth SaaS organization in a hybrid role based in Denver.

Manage and coordinate release planning across multiple product lines and platforms
Build scalable launch processes, readiness criteria, and post-release evaluation frameworks
Establish operating rhythms, governance practices, decision-making processes, and escalation paths across Product
Partner with Product and Engineering leaders to improve planning, prioritization, and execution effectiveness
Introduce and optimize operational tools, reporting capabilities, and AI-enabled workflows to improve decision-making and productivity
Create and maintain performance scorecards linking product initiatives to business outcomes (customer retention, revenue growth, adoption, customer satisfaction)
Monitor product investments and track expected versus actual business impact
Collaborate with Finance and Product leadership to support investment planning and portfolio prioritization
Develop executive-level reporting and dashboards for organizational performance visibility
Lead communication for product priorities, launches, roadmap updates, and organizational decisions
Ensure Customer Success, Sales, Marketing, and Support teams are prepared for upcoming releases and changes
Identify cross-functional execution gaps and implement scalable solutions that improve collaboration and accountability

7+ years of experience in Product Operations, Program Management, Business Operations, Product Management, or a related discipline in a software organization
Proven experience leading cross-functional initiatives with Product, Engineering, and customer-facing teams
Strong understanding of Agile product development methodologies and operational best practices
Experience building KPI frameworks, operational dashboards, scorecards, and executive reporting
Ability to connect product initiatives to business objectives with measurable outcomes
Strong analytical skills using tools such as Excel, SQL, business intelligence platforms, or similar reporting solutions
Experience with operational and product development tools including Jira, Confluence, or comparable platforms
Excellent communication, facilitation, and stakeholder management skills
Strong organizational skills and ability to manage multiple priorities in a fast-moving environment
Bachelor’s degree in Business, Operations, Computer Science, Product Management, or a related field

Experience in a multi-product or multi-platform SaaS environment
Background supporting enterprise software, vertical SaaS, EdTech, or related technology markets
Experience building Product Operations functions, governance models, or operational processes from the ground up
Experience working closely with executive leadership on portfolio management, investment planning, and business strategy
Exposure to AI-powered products, AI-assisted development practices, or organizations actively adopting AI technologies

Director, Product Operations

Job Description