Lead, Product Operations

In this onsite role in Houston, you will lead Product Operations for S&P Global’s Geoscience, Engineering and Upstream Data Science software portfolio. The position focuses on operational excellence, cross-functional execution, and enabling a SaaS transformation through governance, metrics, and go-to-market support.

Role Overview

You will drive portfolio performance and operational cadence across a multi-product software offering valued at approximately $100M+. Responsibilities include establishing standardized workflows and performance frameworks, running quarterly business reviews, and supporting the transition from legacy desktop software to cloud-native SaaS platforms. You will also lead operational mechanisms that translate customer and commercial insights into product improvements and scalable AI and analytics integration.

Key Responsibilities

• Design and implement a best-in-class operating cadence across the portfolio, including standardized development workflows, release governance, and performance frameworks that track ACV, ARR, NRR, churn, and feature-level ROI to inform executive decision-making.
• Act as the connective function between Product, Engineering, Commercial, and Customer Success teams by leading quarterly business reviews, driving accountability to portfolio OKRs, and aligning product roadmaps with commercial timelines and go-to-market execution.
• Support the transition from legacy desktop software to cloud-native SaaS platforms by partnering with Product Management and Engineering on release velocity, usage-based pricing models, platform scalability, and operational readiness for new platform launches.
• Build structured processes to capture and prioritize insights from Technical Advisors, Customer Support, and Commercial teams, translating feedback into actionable product improvements that support customer experience, retention, and product-led growth.
• Operationalize product launches across global markets, ensuring alignment between product positioning, pricing, and packaging strategies, and supporting deal qualification frameworks to enable expansion into underpenetrated markets.
• Drive scalable AI and advanced analytics integration across the multi-product portfolio, enabling data-driven product investment decisions and next-generation capabilities for subsurface professionals worldwide.

Required Qualifications

• 8+ years of experience in Product Operations, Product Management, Strategy, or Business Operations roles.
• Proven ability to operate effectively in complex, cross-functional organizations within enterprise software or SaaS environments, working across Product, Engineering, and Commercial teams.
• Strong analytical and financial acumen, including experience with SaaS metrics such as ACV, ARR, NRR, churn analysis, and unit economics for data-driven decisions.
• Experience building operating models, executive dashboards, performance frameworks, and execution processes that drive alignment and accountability.
• Exceptional communication and presentation skills with executive-level presence, including facilitating cross-functional meetings and leading quarterly business reviews.
• Experience with product portfolio management and go-to-market operations, including product launches, release governance, and commercial enablement.
• Bachelor’s degree in Business, Engineering, Computer Science, or a related field.

Preferred Qualifications

• Experience in energy, geoscience, or engineering software markets, including familiarity with subsurface workflows such as seismic interpretation, reservoir modeling, or production optimization.
• Track record supporting desktop-to-SaaS transformations, including migration strategies, cloud-native architecture considerations, and change management for technical user bases.
• Exposure to AI/ML-enabled products, advanced analytics platforms, or data science applications in technical or scientific software environments.
• Background working with global teams and international customers, including experience with market expansion and cross-cultural stakeholder management.

Team and Culture

The Product Operations team drives operational excellence and strategic execution across S&P Global’s Geoscience, Engineering and Upstream Data Science software portfolio. The team works at the intersection of Product, Technology, Commercial, and Customer Success, and emphasizes data-driven decision making, cross-functional collaboration, and customer-centric innovation. This highly visible function supports the company’s SaaS transformation while sustaining trusted partnerships with energy industry professionals worldwide.

Compensation and Benefits

The anticipated base salary range is $110,000 to $149,000 per year. Final base salary will be based on geographic location and individual factors such as experience level, skill set, and training. Additional S&P Global benefits may apply.

• Annual incentive plan
• Health & Wellness: health care coverage designed for the mind and body
• Flexible Downtime: generous time off
• Continuous Learning: access to resources to grow your career
• Invest in Your Future: competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs
• Family Friendly Perks
• Beyond the Basics: retail discounts to referral incentive awards

Additional Information

• Location: Houston, TX (onsite)
• Right to Work: limited to persons with an indefinite right to work in the United States
• Education: Bachelor’s degree in Business, Engineering, Computer Science, or related field

About S&P Global Energy

S&P Global Energy is a division of S&P Global (NYSE: SPGI). Its four core capabilities are Platts for news and pricing, CERA for research and advisory, Horizons for energy expansion and sustainability solutions, and Events for industry collaboration.

Mission and Values

• Mission: Advancing Essential Intelligence.
• Values: Integrity, Discovery, Partnership

Equal Opportunity and Application Notes

• S&P Global is an equal opportunity employer and considers qualified candidates without regard to protected characteristics.
• Only electronic job submissions will be considered for employment.
• If you need an accommodation during the application process due to a disability, email [email protected].

Recruitment Fraud Alert

• If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to [email protected].
• S&P Global never requires candidates to pay money for job applications, interviews, offer letters, pre-employment training, or equipment/delivery of equipment.