Manager, Contract Operations, Business & Product Operations

Amazon Web Services, Inc. is seeking a Manager to lead the Shared Services Contract Operations team within the Business & Product Operations group in Dallas, onsite. The role coordinates across multiple contract workstreams and leads matrixed teams across U.S. locations and international offices. The position offers a salary range of USD 147,300 to 199,300 per year and requires four or more years of people management experience, with a bachelor’s degree or higher in a related field.

Responsibilities

• Lead and develop a team of Contract Specialists across multiple U.S. locations, including oversight of temporary staffing to align with demand fluctuations
• Partner with local managers in international offices to co-manage team members, aligning on performance expectations, career development, and day-to-day priorities
• Strategically deploy resources across workstreams to address peak volumes, ad hoc requests, and shifting business priorities while balancing coverage
• Maintain strong partnerships with workstream leads who own each contract type to ensure clear handoffs, consistent quality, and timely escalation paths
• Monitor queues and address escalations across workstreams using general contracting knowledge and tooling proficiency
• Translate operational performance data into clear, actionable insights for leadership and cross-functional stakeholders

Requirements

• 4+ years of people management experience
• Bachelor’s degree in Business Administration, Finance, Economics, Computer Science, or a related field
• Experience in people management
• Experience developing and implementing systems/tools for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, and related functions
• Experience using Salesforce or another CRM tool

Technologies

• Salesforce

Benefits

• Sign-on payments
• Restricted stock units (RSUs)
• Health insurance (medical, dental, vision, prescription)
• Basic Life & AD&D insurance
• Supplemental life plans (optional)
• Employee Assistance Program (EAP)
• Mental Health Support
• Flexible Spending Accounts (FSA)
• Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off
• Parental leave

Diverse Experiences

AWS values diverse experiences. If you do not meet all the listed qualifications, we encourage you to apply. If your career path is nontraditional or just starting, your unique background can still be a fit for this role.

Why AWS?

Amazon Web Services is the world’s most comprehensive and broadly adopted cloud platform. AWS continues to innovate to power customers from startups to Global 500 companies with a robust suite of products and services.

Inclusive Team Culture

AWS fosters a culture of learning and curiosity. Employee-led affinity groups promote inclusion, with events and learning experiences such as CORE and AmazeCon supporting diversity and celebrating differences.

Mentorship & Career Growth

AWS aims to raise its performance bar and provides knowledge-sharing, mentorship, and career-advancing resources to help employees grow into well-rounded professionals.

Work/Life Balance

The company emphasizes work-life harmony and offers flexibility as part of its working culture, supporting both professional success and personal well-being.