Manager, IT Product Owner

Own digital product strategy and delivery outcomes for key IT solutions in a Pittsburgh, PA onsite role.

Responsibilities

• Set product vision, strategy, roadmap, priorities, and measurable outcomes for digital technology products and solutions
• Align product direction with GBU Life business and technology goals
• Partner with leaders, users, and subject matter experts to uncover needs and pain points
• Identify opportunities for automation, process improvement, integration, and new capabilities
• Evaluate product investments using value, risk, cost, and user impact criteria
• Establish product management standards and best practices and promote an Agile, user-focused product culture
• Lead and mentor Product Owners and product team members, as applicable
• Develop and maintain product roadmaps, milestones, and priority sequencing
• Own and prioritize product backlogs for assigned solutions
• Prioritize work based on business value, user needs, risk, dependencies, and resources
• Break initiatives into epics, features, and user stories
• Create and maintain functional requirements and acceptance criteria
• Estimate release dates and adjust schedules as priorities shift
• Identify and manage dependencies, risks, and constraints
• Balance short-term delivery with long-term product strategy
• Represent the end user across planning, development, testing, and release
• Define users, personas, business needs, and desired outcomes
• Translate needs into user stories, requirements, use cases, and acceptance criteria
• Participate in backlog refinement, sprint planning, reviews, and retrospectives
• Partner with development teams to clarify requirements and resolve issues
• Develop or support test cases tied to requirements and acceptance criteria
• Support user acceptance testing and validate completed functionality
• Approve stories and features when requirements are met
• Support release planning, implementation, and post-release activities
• Act as a primary liaison between business and technology teams
• Collaborate with Architecture, QA, UX, Project Management, Cybersecurity, and Data teams
• Communicate priorities, tradeoffs, progress, risks, dependencies, and outcomes to stakeholders
• Facilitate decisions related to scope, requirements, priorities, and delivery
• Support product success by defining measures and performance indicators, monitoring adoption, satisfaction, efficiency, quality, and cost savings
• Use data, analytics, and user feedback to guide product decisions
• Conduct post-release reviews and evaluate business outcomes; identify enhancements based on performance and feedback
• Monitor emerging technologies and industry practices to support adoption of new products and capabilities
• Partner on training, communications, and implementation; support user education, product demos, and (when appropriate) product value communications
• Establish appropriate product governance practices
• Consider security, privacy, regulatory, and operational risks in product decisions; partner with Compliance, Risk, and Cybersecurity teams as needed
• Support technology budgeting, forecasting, and resource planning; evaluate costs, benefits, and expected ROI
• Maintain product roadmaps, requirements, decisions, and governance documentation
• Adhere to and support GBU’s Enterprise Risk Management Framework
• Comply with applicable laws, regulations, policies, and procedures, including required training, control execution/monitoring, and risk identification/escalation/remediation; report compliance or regulatory concerns to management
• Conduct work in accordance with the Employee Handbook and preserve GBU’s brand and reputation

Digital Solutions Oversight

• Pega
  • Provide product leadership for Pega solutions and capabilities
  • Identify opportunities for workflow automation and process improvement
  • Prioritize Pega enhancements, workflows, and integrations
  • Ensure alignment with architecture, security, and development standards
• Document Management System (DMS) and Records Management (RM)
  • Provide product leadership for DMS and RM capabilities
  • Prioritize document storage, retrieval, workflow, access, and records management needs
  • Support retention, auditability, security, and information governance requirements
  • Identify opportunities to improve document processes and system integrations

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, Product Management, or related field required; equivalent education and relevant experience may be considered
• Agile, Scrum, Product Owner, or Product Management certification preferred
• 7+ years progressive experience in technology, product ownership, business analysis, software development, or a related field (preferred)
• 3+ years experience in product ownership, product management, or Agile delivery leadership
• Experience leading technology products or digital solutions through development and implementation
• Experience managing product roadmaps, backlogs, requirements, and release priorities
• Experience leading cross-functional teams and influencing business and technology stakeholders
• Experience with enterprise applications, integrations, workflow automation, or digital transformation
• Pega, SmartComm, DMS, and/or RM experience preferred
• Life insurance, annuity, financial services, or regulated industry experience preferred

Technologies

• Pega
• SmartComm
• Document Management System (DMS)
• Records Management (RM)
• Agile
• Scrum
• Cybersecurity

Benefits

• Medical, Dental, Vision
• Company paid HRA
• 401(k) + match
• Pension Plan
• Long-Term & Short-Term Disability
• Life Insurance & AD&D
• PTO and VTO (Volunteer Time Off)

Location: Pittsburgh, PA (onsite)

Salary: USD 135,000 - 145,000 per year

Minimum experience: 3 years