Support a high-touch guest experience overnight by combining product education, operational accuracy, and store readiness.

Engage with guests to deliver a great guest experience while respecting guests’ time
Assess guest needs to provide tailored purchase and return solutions
Deliver technical product education by explaining product value and benefits
Support end-to-end guest experience through accurate, timely guest transactions
Execute market-relevant omnichannel programs (for example: buy online/pickup in store, phone sales, and ship from store) per company standards
Move dynamically on the sales floor to continuously engage and respond to guest or store needs
Collect guest feedback and partner with store leadership to take appropriate action and “make it right”
Help maintain a respectful and inclusive environment by welcoming and celebrating differences
Build supportive working relationships with team members and collaborate to support guest experience and store operations
Complete product presentation tasks per company standards (restock/deplete items on the floor, destock or relocate items, and return items to place)
Use in-store technology to support store operations and improve guest experience
Perform cleaning tasks as needed throughout the shift to maintain the store’s luxury environment
Follow people safety policies and procedures to maintain a safe work environment
Work in accordance with applicable company policies, procedures, and laws or regulations

Legally authorized to work in the country where the store is located
18 years of age or older
Proof of the Right to Work and evidence relating to associated local legislative requirements (EMEA only)
Ability to travel to the assigned store using own transportation methods
Willingness to work a flexible schedule including evenings, weekends, and holidays
Willingness to work in an environment with bright lights and loud music
Willingness to move through the store for most of the shift to assist guests and complete work
Ability to move boxes weighing up to 30 lbs (13.6 kg)
Comfort working both as part of a team and independently on assigned tasks
Commitment to creating and supporting an inclusive environment that values and celebrates differences
Honest, fair, and ethical conduct
Enjoy connecting with guests and helping them
Accountability and dependability in actions
Awareness of how words or actions may be perceived and how they affect others
Ability to work productively with others to achieve goals and seek diverse perspectives
Enthusiasm for the work, including finding ways to make work fun and engaging

Base pay range: $18.00 to $20.71/hour, subject to minimum wage in the location
Target bonus: $2.00/hour
Total target base pay range: $20.00 to $22.71/hour
Compensation grounded in a pay-for-performance philosophy recognizing exceptional individual and team performance
Base pay depends on market location and may vary based on job-related knowledge, skills, experience, and internal equity
Eligible for a competitive bonus program, subject to program eligibility requirements

Location: Richmond, VA (onsite)

Schedule: Night shift with flexible availability including evenings, weekends, and holidays

Pay: USD 18 - 22 per hourly

Night Shift Product Operations Educator

Job Description