The Product Operations Educator role supports guest experience success across lululemon retail stores by combining guest engagement, technical product education, and reliable store operations. Based onsite in King of Prussia, PA, this position helps create a welcoming experience while ensuring accurate transactions and omnichannel program execution.

Location

King of Prussia, PA (onsite)

Compensation & Benefits

Hourly Base Pay Range: $19.00 - $21.86/hour, subject to minimum wage in the location

Target Bonus: $2.00/hour

Total Target Base Pay Range: $21.00 - $23.86/hour

Incentive programs, benefits, and perks have certain eligibility requirements.

Extended health and dental benefits, and mental health plans
Paid time off
Savings and retirement plan matching
Generous employee discount
Fitness & yoga classes
Parenthood top-up
Extensive catalog of development course offerings
People networks, mentorship programs, and leadership series (to name a few)

Key Responsibilities

Interact with guests to ensure a great guest experience while respecting guests’ time.
Assess guests’ needs to provide customized, effective purchase and return solutions.
Provide technical product education by articulating product value and benefits.
Deliver a seamless end-to-end guest experience through accurate, timely guest transactions and execution of market-relevant omnichannel programs (including buy online/pickup in store, phone sales, and ship from store options) according to company standards.
Move dynamically on the floor to continuously engage with guests and address guest or store needs.
Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.
Support a respectful and inclusive team environment by welcoming and celebrating differences for both team members and guests.
Build supportive, productive relationships with team members and collaborate to optimize guest experience and store operations.
Complete product presentation tasks, including placing items back, restocking or adding depleted items from inventory, and destocking or relocating items according to company standards.
Use in-store technology to support store operations and enhance guest experiences.
Perform cleaning tasks as needed throughout the shift to maintain the store’s luxury environment.
Follow people safety policies and procedures to help maintain a safe work environment.
Perform work in accordance with applicable policies, procedures, and laws or regulations.

Availability

Flexible schedule requirements include evenings, weekends, and holidays.

Requirements

Legally authorized to work in the country where the store is located.
At least 18 years of age.
Must have proof of the Right to Work and evidence relating to associated local legislative requirements (EMEA only).
Ability to travel to the assigned store using own transportation methods.
Willingness to work in an environment with bright lights and loud music.
Willingness to move through the store for most of a shift to assist guests and complete tasks.
Willingness to move boxes weighing up to 30 lbs (13.6 kg).
Ability to work as part of a team and complete some tasks independently.
Willingness to work a flexible schedule including evenings, weekends, and holidays.

Job Assets (Nice to Have)

High school diploma, GED, or equivalent.

Product Operations Educator