Coworker Experience - Product Manager

Lead product strategy and execution for coworker-facing tools that support Central Operations and field staff across the lease lifecycle.

Responsibilities

• Build a deep understanding of Central Operations and Staffed Store coworker workflows through research, feedback, and day-to-day observation; translate insights into a prioritized backlog.
• Own and evolve the product roadmap in partnership with business, marketing, product, and operations leadership.
• Turn field and Central Operations feedback into strategy, clear requirements, user stories, and engineering acceptance criteria.
• Partner with Engineering, Design, Data, and Central Operations to scope solutions, resolve open questions, and support delivery from idea through launch.
• Support delivery of platform and compliance commitments (including access provisioning and legacy system integrations) alongside new feature work.
• Track coworker-journey KPIs and report progress, including collection rates, resolution rates, charge-off rate, coworker-assisted GMV, and CSAT.
• Maintain day-to-day stakeholder relationships with Central Operations and Staffed Store teams to gather feedback and surface issues to leadership.
• Prioritize competing requests by balancing speed to market, technical feasibility, and stakeholder needs.
• Communicate progress and blockers clearly to cross-functional partners.

Requirements

• 3 to 5 years of product management experience, ideally with exposure to internal tools, workforce enablement, or B2B/operational platforms.
• Experience gathering and synthesizing operational or field stakeholder feedback into actionable requirements.
• Understanding of software development and ability to write clear, actionable requirements for engineering.
• Comfort using data to guide decisions, including KPI tracking and basic process or funnel analysis.
• Exposure to AI/automation-driven workflow tools is a plus, but not required.
• Proven track record supporting products from idea through launch and iteration in a fast-paced environment.
• Proactive, organized working style with the ability to adapt in ambiguous situations.
• Bachelor’s degree in a related field or equivalent practical experience.

Location

• Draper, UT (onsite)

Benefits

• Competitive compensation
• Full health benefits: Medical/Dental/Vision
• 401(k) match (5%/4%)
• DTO (discretionary time off)
• Health savings account (HSA) with company contribution
• College tuition reimbursement program (STEM degrees)
• Unlimited use of LinkedIn Learning
• On-site gym and showers
• Free car charging

Work Authorization

• Applicants must be authorized to work for ANY employer in the U.S.
• Unable to sponsor or take over sponsorship of an employment visa at this time.

Equal Opportunity

Upbound Group is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees.