Principal Product Manager - API & Integrations

Courier Health is transforming how healthcare partners connect to its ecosystem, shifting from one-off integrations to a scalable API and integration platform. This hybrid role in New York, NY partners closely with Product, Engineering, Implementation, and Sales to turn technical foundations into measurable platform progress, developer-ready interfaces, and reliable data flows.

At USD 190,000 - 240,000 per year, you will own the strategy and execution that make integrations repeatable, secure, observable, and easier to operate. Your work will cut time-to-live by turning past delivery patterns into shared models, connectors, and platform primitives.

What you’ll do

• Lead the shift from bespoke integrations to a scalable product platform that supports customers and partners with consistent capabilities.
• Define Courier’s API and integration strategy, including where the platform standardizes versus how it configures variation across hubs, specialty pharmacies, claims sources, CRMs, and other partner systems.
• Establish the product and data abstractions that make new sources repeatable, including reusable connectors and shared data models that prevent each new customer from becoming a new architecture.
• Own the public API and webhook layer, including what is exposed, how developers build against it, and how contracts evolve over time.
• Make security and quality core product requirements, covering authentication and scoped access, auditability, versioning discipline, and contract testing.
• Set priorities for when Courier should build connectors, when partners should build them, and when third-party infrastructure is the right choice.
• Build the ecosystem operating model through tooling, documentation, certification, and a pathway for partner marketplace growth.
• Own ingestion monitoring, reconciliation, clear failure states, and self-service remediation so issues can be handled without requiring an engineer.
• Define “healthy” for data feeds and ensure it is visible to the teams running the program.
• Translate company strategy, customer needs, technical foundations, and commercial priorities into a clear investment sequence, while explicitly distinguishing reusable platform needs from one-off requests.
• Align Product, Engineering, Implementation, and Sales by making tradeoffs explicit and driving shared decisions through roadmap reviews.

What you bring

• Experience building and scaling APIs, integrations, data products, or developer platforms for enterprise customers.
• Proven ability to turn bespoke customer work into reusable products that improved launch speed, reliability, adoption, or cost to serve.
• Strong technical judgment across data models, API design, integration patterns, observability, and failure recovery.
• Not required to code, but you partner effectively with engineers as a rigorous technical counterpart.
• Security, privacy, and data quality treated as design requirements from day one, particularly with sensitive health data crossing organizational boundaries.
• Comfort proactively building relationships, including recruiting partners or working with a vendor integration team during roadmap reviews.
• Ability to make sharp product decisions balancing customer needs, commercial value, technical foundations, and long-term platform leverage.
• Clear communication across engineering, client IT, commercial teams, and executives, especially when tradeoffs are difficult.
• Ability to thrive with autonomy and ambiguity, building context quickly and delivering against measurable outcomes.

Relevant technologies

Salesforce, Veeva, HIPAA, SOC 2, GxP

Benefits

• 100% paid employee health benefit options (medical, dental, and vision)
• 401(k) with employer funded match
• Unlimited Vacation
• Commuter Benefits
• Paid parental leave
• Catered lunch on Fridays
• Wellness stipend
• Great Place to Work Certified

Bonus points if

• You've built or scaled an integration marketplace, app ecosystem, or partner program.
• You know patient support programs, specialty pharmacy, hub services, claims, or healthcare interoperability standards.
• You’ve worked with Salesforce, Veeva, CRM ecosystems, or iPaaS tooling.
• You’ve built developer-facing products or shipped in regulated environments such as HIPAA, SOC 2, or GxP.