Product Manager, Card Servicing & Partner Servicing

In Consumer & Community Banking, JPMorganChase serves customers through a broad set of financial services, including credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. On the Cobrand and Partner Servicing product team, you will help shape products and services designed to improve end-to-end servicing experiences for customers, partners, and internal users.

This Senior Product Associate Lead role focuses on driving discovery, refining requirements, and coordinating delivery across teams. You will translate user and market needs into prioritized work, define success metrics, and use research and performance data to continuously improve outcomes. Based on business needs and strengths, you may align to a focus area in platform services or partner servicing.

What you will do

• Own the end-to-end product development lifecycle (PDLC), including discovery, refining and documenting requirements, sprint prioritization, sprint planning, product backlog management, and partner launch execution
• Define success metrics and data-informed KPIs to measure impact
• Partner with the product manager to identify opportunities using user research, discovery, and market insights
• Support journey mapping and customer feedback collection to inform the roadmap and feature hypotheses
• Own documentation of requirements, epics, and user stories to support product development
• Consider upstream and downstream impacts so changes contribute to a cohesive end-to-end experience
• Track and evaluate delivery and product performance metrics, including speed, cost, and quality outcomes
• Own dependency management and track key milestones across impacted product and functional teams
• Collaborate with engineering, design, and operations to plan, build, test, and launch features
• Ensure end-to-end quality by defining acceptance criteria and partnering with test readiness and automated testing teams on validation strategy
• Define clear acceptance criteria and support test planning, including edge and negative scenarios
• Communicate progress, risks, tradeoffs, and decisions to stakeholders, incorporating feedback into delivery plans
• Work with relationship management teams, partner program teams, and external partners to deliver quarterly feature epics and sprint-level priorities

What you bring

• 4+ years of experience (or equivalent expertise) in product management or a related domain
• Experience owning a product backlog and making prioritization decisions to deliver outcomes
• A track record of shipping features or product improvements to production and iterating based on results
• Experience leading discovery, including customer and user research, journey analysis, and problem definition, then translating findings into requirements and a roadmap
• Strong understanding of the product development lifecycle from discovery through delivery and iteration
• Experience with discovery, requirements definition, and prioritization practices
• Developing knowledge of data analytics with strong data literacy fundamentals
• Strong analytical and problem-solving skills with high attention to detail
• Ability to learn new tools and processes quickly and explain complex requirements to diverse audiences
• Expertise writing thorough test cases, including edge and negative scenarios, aligned to defined use cases
• Proven ability to create clear flowcharts and process maps showing end-to-end workflows and system interactions
• Solid technical foundation in software delivery methods, APIs, and cloud concepts
• Strong working knowledge of Agile product delivery and common delivery tools
• Awareness of risk, legal, and regulatory considerations in a financial services environment
• Authorization to work in the United States; immigration sponsorship is not available for this role at this time

Technologies

• APIs
• Cloud concepts

Compensation and benefits

• Base salary determined based on the role, experience, skill set, and location
• Commission-based pay and/or discretionary incentive compensation (cash and/or forfeitable equity) recognizing individual achievements and contributions
• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching
• Additional details about total compensation and benefits will be provided during the hiring process

Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

Location: Wilmington, DE (onsite). Minimum experience: 4 years.