Product Operations Analyst

Majority is building better banking and telecom operations, and this role sits at the intersection of product performance, customer experience, and operational excellence. As a Product Operations Analyst in Miami, FL (onsite), you will help optimize workflows, integrate AI and automation, and partner across Product and Customer Service to improve how customers experience the product end to end.

What you’ll do

• Monitor operational performance across product areas and features, partnering with Product and Engineering to identify gaps and drive improvements.
• Implement AI and automation tools to support scale and to help empower the Escalations team to resolve issues faster and with better outcomes.
• Collaborate with Customer Service to improve operational volumes, resolution quality, and overall efficiency.
• Work with Risk, Compliance, Product, and Engineering to investigate customer behavior, proactively detect patterns, and help ensure customer needs are understood and met.
• Lead communications with operational partners and providers.
• Support additional initiatives aimed at reducing operational downtime, improving stability, and building out automations.

What you’ll need

• Bilingual proficiency in Spanish and English.
• Strong communication skills and comfort working in teams.
• A proactive approach, with ownership and decision-making experience.
• A passion for process improvement, especially in areas tied to user experience and customer-facing workflows.
• Experience using AI in day-to-day work, with eagerness to apply additional AI tools to operations.
• Ability to thrive in a dynamic, high-pace startup environment.
• Enjoyment of working with customers, understanding their needs, and improving products to better serve them.

Tools you’ll work with

• Python
• n8n
• Looker
• Intercom
• Datadog
• Jira

Helpful experience (preferred, not required)

• 2+ years in fintech operations, data analysis, relationship management, process development, or automation.
• A bachelor’s degree in analytics, science, engineering, business, digital design, or a related field.
• Experience working with cross-border markets and B2C products.
• Some coding background in Python. The role won’t be centered on coding, but you will manage multiple software interfaces including n8n, Looker, Intercom, Datadog, and Jira.