Product Operations Associate

In a fully remote environment, this role supports Vetcove’s product teams by translating user feedback into actionable insights and coordinating launches. You’ll help scale cross-functional workflows across product, engineering, design, and customer-facing groups to drive smarter decisions. This position offers an opportunity to deepen operational expertise within a fast-moving, mission-driven company.

Location

Remote

Salary

USD 70,000 - 90,000 per year

Responsibilities

• Collaborate with product managers, onboarding, and support teams to coordinate go-to-market activities, prepare training materials, and monitor feature adoption after launch.
• Coordinate discussions between integration partners and engineering teams and oversee new integrations.
• Collect and organize qualitative feedback from clinics, pet parents, and internal stakeholders, surfacing patterns to inform product decisions.
• Draft and maintain product requirement documents, user stories, release notes, and internal process guides to ensure clarity across teams.
• Monitor product performance dashboards, flag anomalies, and produce regular reports to help product managers stay on top of key metrics.
• Support sprint planning, backlog grooming, and cross-team communication to keep initiatives on track.
• Assist with QA testing, document bugs and edge cases, and help define acceptance criteria alongside product and engineering teams.

Requirements

• Bachelor's Degree
• 3+ years of experience in product operations, business operations, project coordination, or a related role
• Strong written and verbal communication with meticulous attention to detail
• Comfort working with data, including spreadsheets, dashboards, or basic analytics tools
• Highly organized, with the ability to juggle multiple workstreams and deadlines in a fast-paced environment
• Curiosity about technology and a desire to understand how software products are built and used
• Bonus: exposure to SaaS products, healthcare or veterinary tech, or customer-facing roles

About the role

At Vetcove, the Product Operations Associate helps keep product teams running smoothly and efficiently. You will sit at the intersection of product, engineering, design, and customer-facing teams, translating user feedback into actionable insights, supporting product launches, and ensuring our processes scale as we grow. This role is ideal for someone looking to develop deep operational expertise and advance within a fast-moving, mission-driven company.