Product Operations Educator (Contract 5:00pm-2:00am)

Join a team that brings product education to life while helping guests feel genuinely welcomed. As a Product Operations Educator in a lululemon retail store, you will create a world-class guest experience through authentic connection to community and culture, and support day-to-day store operations across transactions, omnichannel programs, product presentation, and a clean, safe environment.

What you’ll do

• Interact with guests to deliver a great experience that respects their time.
• Assess guest needs and recommend customized purchase and return solutions.
• Share technical product education by explaining the value and benefits of products.
• Support a seamless end-to-end experience through accurate, timely guest transactions and execution of market-relevant omnichannel programs (including buy online/pickup in store, phone sales, and ship from store), following company standards.
• Move dynamically on the floor to stay engaged and address guest or store needs as they arise.
• Collect guest feedback, partner with store leadership, and take appropriate action to make it right.
• Contribute to a respectful, inclusive team environment by welcoming and celebrating differences.
• Build supportive working relationships across the team and collaborate to optimize guest experience and store operations.
• Complete product presentation tasks such as restocking, depleting items to the floor, and destocking or relocating items according to store standards.
• Use in-store technology to support operations and improve guest experiences.
• Perform cleaning tasks as needed throughout the shift to maintain a luxury store environment.
• Follow people safety policies and procedures to maintain a safe workplace.
• Work in accordance with applicable policies, procedures, and laws or regulations.

What you bring

• Legally authorized to work in the country where the store is located.
• Must be 18 years of age or older.
• Ability to travel to the assigned store using your own transportation methods.
• Willingness to work a flexible schedule, including evenings, weekends, and holidays.
• Willingness to work in a bright, active retail environment with loud music.
• Ability to move through the store for most of the shift to help guests and complete tasks.
• Willingness to move boxes weighing up to 30 lbs (13.6 kg).
• Ability to work as part of a team and also complete some tasks independently.

Benefits

• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Generous employee discount
• Fitness & yoga classes
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series

Key skills and core values

• Inclusion & Diversity: creates and supports an inclusive environment that values and celebrates differences.
• Integrity/Honesty: acts honestly, fairly, and ethically.
• Guest Experience: enjoys connecting with, understanding, and helping guests.
• Personal Responsibility: takes accountability and is dependable.
• Self-Awareness: considers how words and actions may be perceived by others.
• Collaboration and Teamwork: works productively with others and seeks diverse perspectives.
• Enthusiasm: brings energy to the work and looks for ways to make it engaging.

Compensation & schedule

Location: La Jolla, CA (onsite)

Job type: Contract

Hours: 5:00pm to 2:00am

Pay: USD $20 - $25 per hour

Base Pay Range: $20.50 - $23.59/hour, subject to minimum wage in the location

Target Bonus: $2.00/hour

Total Target Base Pay Range: $22.50 - $25.59/hour

Nice to have

• High school diploma, GED, or equivalent