Product Operations is a generalist role focused on improving customer and operational outcomes across defined product areas.

Own customer and operational outcomes for a defined problem space, establishing a baseline and following through until the experience improves
Identify underlying causes by combining customer conversations, operational observations, and data to separate recurring issues from one-off symptoms
Deliver clear recommendations using product sense and business acumen, including opportunity sizing, tradeoff comparison, and guidance on where to prioritize process change, automation, or product investment
Build and improve workflows by creating practical tools and automations, including AI-assisted solutions, to reduce repetitive work and improve reliability
Validate workflow and tool outputs and measure whether people actually benefit
Drive operational readiness with empathy, including internal enablement, feedback collection, and follow-through after launches or workflow changes
Lead across teams by defining metrics, establishing owners, resolving dependencies, communicating decisions, and keeping key work moving when paths are unclear

2 to 6 years of experience in banking, private equity, consulting, or in product management or business operations roles at a demanding startup
Demonstrated record of personal ownership and delivering outcomes beyond initial analysis or recommendations
Strong quantitative reasoning, including working with messy data, checking assumptions, and translating findings into decisions
Customer curiosity and practical judgment to prioritize important problems and determine how to solve them, including comfort going to customers when context is unclear
Strong communication skills and the ability to earn trust for recommendations across technical and business teams
Resourcefulness, receptiveness to feedback, and evidence of quickly learning unfamiliar subjects
Experience using AI tools to build something or improve a workflow, with a thoughtful approach to checking quality

Product Operations team members are assigned to specific product areas (examples include Bill Pay, Procurement, or Travel)
Hiring discussions will cover which product areas are priority hires and where you can create the greatest impact

Own a problem space from investigation through execution and measurement
Examples of potential work include uncovering why customers abandon a workflow, building an AI tool to remove hours of manual work, or helping a product team deliver new capabilities to customers
Partner closely with Product, Engineering, Design, Data, and customer-facing teams, combining analytical rigor with hands-on execution

Flexible PTO
Centralized home-office equipment ordering
Health and wellness stipend
Budget for intra-office travel
Weekly coffee stipend
100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
One Medical annual membership
401(k), including employer match on contributions made while employed by Ramp
Fertility HRA (up to $10,000 per year)
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
Pet insurance
In-office perks: lunch, snacks, drinks, and more
Relocation expense coverage to NYC or SF (if needed)
Group medical, dental, and vision coverage through Sun Life
Life, AD&D, and disability coverage
Fertility drug coverage (up to $4,000 lifetime)
Group Retirement Plan with employer match (RRSP + DPSP)
Additional parental leave time available at reduced pay
Employee Assistance Program and virtual care through Lumino Health
Private medical insurance through Freedom Elite
Virtual GP and at-home care via eMed x Livi
Workplace pension through Penfold, with salary sacrifice option

Spend Management: card issuance, reimbursements, and travel & entertainment to control spend
Procurement: streamlining new purchase requests, approvals, vendors, savings, and price intelligence
Intelligence: reporting, savings, and price intelligence for better financial decisions
Bill Payments: invoice management, accounts payable, and B2B payment capabilities
Risk: underwriting and financial products to determine approvals and manage risk
Growth: onboarding, activation, and retention products for success on the Ramp platform
Accounting: intelligence in the accounting platform to save time and money for finance teams
Mobile: mobile app development and mobile strategy

San Francisco, CA (onsite)
Comfort with in-person work at NYC HQ (near Madison Square Park) at least 2 days/week is required for this role

Pursuant to the San Francisco Fair Chance Ordinance, qualified applicants with arrest and conviction records will be considered
Beware of recruiting scams: Ramp only contacts candidates through official @Ramp.com email addresses and will never ask for payment or sensitive personal information during hiring
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Referral instructions: If referred, contact the referring person to apply on your behalf

Product Operations | General Builder (All Levels)

Job Description