Product Operations Lead

The Product Operations Lead helps deliver the store product strategy by leading day-to-day product operations, inventory accuracy, and merchandising execution. This role also supports team development through feedback and coaching, and serves as Supervisor on Duty during scheduled floor coverage to provide a world-class guest experience.

Location & Schedule

• Location: Oak Brook, IL (onsite)
• Availability: Schedule varies based on store needs
• Typical shift times: mornings, afternoons, evenings, weekends, and holidays
• Peak coverage: during peak timeframes, special events, or other circumstances, the schedule may include early mornings or late nights/overnights for some team members

Compensation

• Base pay range: $22.50 - $25.89/hour (subject to minimum wage in the location)
• Target bonus: $2.00/hour
• Total target base pay range: $24.50 - $27.89/hour
• Bonus program: eligible for a competitive bonus program, subject to program eligibility requirements

Key Responsibilities

• Collaborate with store leadership to translate product strategy into store execution.
• Plan, prioritize, manage, and lead inventory processing and accuracy activities in alignment with standard operating procedures (SOPs).
• Ensure execution of product actions such as pull backs, consolidations, and repricing.
• Create a fun and productive shift environment that engages team members in inventory management.
• Monitor product levels and communicate insights to support sell-through strategy and optimal product availability for guests.
• Review and interpret daily business data and metrics to guide actions, including recommendations to store leadership on product focus and, for outlets, pricing.
• Participate in the store hiring process, including recruitment, selection, hiring recommendations, onboarding, and training.
• Provide direct feedback, recognition, coaching, demonstrations, and hands-on learning experiences to support performance and ongoing development.
• Contribute to a respectful, inclusive environment by building supportive working relationships with team members.
• When scheduled as Supervisor on Duty during store open hours, move throughout the store and lead from the floor to deliver technical product education and a world-class guest experience.

Requirements

• Must be legally authorized to work in the country where the store is located.
• Must be able to travel to the assigned store using reliable transportation methods.

Experience

• Some experience in inventory management, product or visual merchandising, stocking, or planning and logistics, including using business technology to complete work.
• Some experience leading, mentoring, delegating, or implementing processes with others.

Job Assets (Nice to Have)

• Education: High school diploma/GED/equivalent or above.
• Experience: Retail, sales, distribution center, or warehouse operations, plus experience reviewing and interpreting business reports and metrics to inform action.
• Experiential stores with food/beverage service only: Food safety and/or liquor service certification.

Work Context

• Move through the store, including front-of-house areas with bright lights and loud music and back-of-house areas with no windows or natural light.
• Work is completed as part of a team and sometimes independently, using a computer or other technical devices as needed.
• Occasionally move boxes weighing up to 30 lbs (13.6 kg) and use ladders to reach materials.
• Experiential stores with food/beverage service only: use industrial kitchen equipment and be exposed to heat to prepare food or beverages.

What We Look For

• Inclusion & Diversity: Creates and supports an inclusive environment that values and celebrates differences.
• Integrity: Demonstrates honest, fair, and ethical behavior.
• Adaptability/Agility: Navigates uncertainty and can change priorities in a fast-paced environment; recovers quickly from setbacks.
• Leadership: Leads and inspires others by motivating, empowering, developing, and directing people while they work.
• Collaboration and Teamwork: Works productively with others to achieve shared goals and seeks connections and diverse perspectives.
• Decision Making/Problem Solving: Identifies opportunities for improvement and makes effective, timely decisions.
• Planning and Organizing: Plans and organizes work clearly and efficiently to ensure completion aligned with priorities.
• Interactive Communication: Conveys information effectively and understands information shared during interactions.

Benefits

• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Generous employee discount
• Fitness & yoga classes
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series

Minimum Experience

• Minimum 1 year of experience