The Product Operations Lead executes the store product strategy by overseeing daily product operations and inventory management. This role ensures floor and back of house areas are stocked and organized, supports sell-through through data-driven actions, and leads guest experience while acting as Supervisor on Duty during store open hours.

Location and Schedule

Location: Millbury, MA (onsite)
Work authorization: Must be legally authorized to work in the country where the store is located
Travel: Ability to travel to the assigned store with reliable transportation methods
Schedule: Varies based on store needs; shifts are typically mornings, afternoons, evenings, weekends, and holidays
Peak-time adjustments: During peak timeframes, special events, or other circumstances, some team members may work early mornings or late nights/overnights

Key Responsibilities

Collaborate with store leadership to bring the store product strategy to life.
Plan, prioritize, manage, and lead inventory processing and accuracy activities in alignment with standard operating procedures (SOPs).
Ensure completion of product actions such as pull backs, consolidations, and repricing.
Create a fun and productive shift atmosphere that engages team members in inventory management.
Monitor product levels and share findings to support sell-through strategy and maintain optimal product availability for guests.
Review and interpret daily business data and metrics to inform actions, including analyzing product sell-through data to recommend product focus to store leadership (and pricing recommendations for outlets).
Participate in the store hiring process, including recruitment, selection, hiring recommendations, onboarding, and training.
Support team learning through direct feedback, in-the-moment recognition, coaching, demonstrations, and hands-on experiences related to role performance.
Contribute to a respectful and inclusive environment through supportive working relationships with team members.
When serving as Supervisor on Duty during store open hours, move dynamically and lead from the floor to provide technical product education and a world-class guest experience.

Required Qualifications

Some experience with inventory management, product or visual merchandising, stocking, or planning and logistics, including use of business technology to complete work.
Some experience leading, mentoring, delegating, or implementing processes with others.

Job Assets (Nice to Have)

Education: High school diploma, GED, or equivalent, or above.
Experience: Retail, sales, distribution center, or warehouse operations related experience, including reviewing and interpreting business reports and metrics to guide action.
Experiential stores with food/beverage service: Food safety and/or liquor service certification.

Work Environment and Physical Requirements

Move through the store, including front of house areas with bright lights and loud music, and back of house areas with no windows or natural light.
Work as part of a team and at times independently, using a computer or other technical devices.
Occasionally move boxes weighing up to 30 lbs (13.6 kg) and use ladders to reach materials.
For experiential stores with food/beverage service only: may involve using industrial kitchen equipment and exposure to heat to prepare food or beverages.

Compensation and Benefits

Hourly base pay: USD 23 to 28 per hour
Base pay range details: $23.00 to $26.50/hour (subject to minimum wage in the location)
Target bonus: $2.00/hour
Total target base pay range: $25.00 to $28.50/hour
Pay philosophy: Pay-for-performance approach recognizing exceptional individual and team performance.
Bonus program eligibility: Eligible for a competitive bonus program, subject to program eligibility requirements.
Additional pay considerations: Base pay is based on market location and may vary based on job-related knowledge, skills, experience, and internal equity.
Extended benefits: Extended health and dental benefits, and mental health plans.
Time off: Paid time off.
Retirement: Savings and retirement plan matching.
Discount: Generous employee discount.
Wellness: Fitness and yoga classes.
Parenthood support: Parenthood top-up.
Learning: Extensive catalog of development course offerings.
Community and growth: People networks, mentorship programs, and leadership series.

The incentive programs, benefits, and perks have eligibility requirements. The company may alter these programs, benefits, and perks at any time without advance notice.

Value Framework

Inclusion & Diversity: Creates and supports an inclusive environment that values and celebrates differences.
Integrity: Acts in an honest, fair, and ethical manner.
Adaptability/Agility: Handles uncertainty and changes priorities in a fast-paced environment, and recovers quickly from setbacks.
Leadership: Leads and inspires others by motivating, empowering, developing, and directing people.
Collaboration and Teamwork: Works productively with others to achieve common goals and seeks connections and partnerships.
Decision Making/Problem Solving: Identifies improvement opportunities, evaluates alternatives, and makes effective, timely decisions.
Planning and Organizing: Plans and organizes work clearly and efficiently to align with priorities.
Interactive Communication: Communicates information effectively and understands information shared during interactions.

Product Operations Lead

Job Description