Own store product operations and inventory readiness while supporting leadership, team performance, and a guest-focused floor experience.

Collaborate with store leadership to execute the store product strategy through day-to-day product operations
Plan, prioritize, manage, and lead inventory processing and inventory accuracy activities in line with store SOPs
Ensure execution of product actions such as pull backs, consolidations, and repricing
Lead inventory shifts by creating a fun, productive atmosphere that engages team members in inventory management
Monitor product levels and communicate findings to support sell-through strategy and optimal product availability
Review and interpret daily business data and metrics to guide actions (including analyzing sell-through data to recommend product focus; for outlets, inform pricing)
Support hiring activities including recruitment, selection, hiring recommendations, onboarding, and training
Address team member performance through direct feedback, in-the-moment recognition, coaching, demonstrations, and hands-on learning experiences
Build a respectful, inclusive working environment through supportive relationships with team members
When scheduled as Supervisor on Duty during open hours, move dynamically and lead from the floor to provide technical product education and a world-class guest experience

Legally authorized to work in the country where the store is located
Ability to travel to the assigned store using reliable transportation
Schedule varies based on store needs
Typical shifts scheduled across mornings, afternoons, evenings, weekends, and holidays
During peak timeframes, special events, or other circumstances, schedule may include early mornings or late nights/overnights for some team members

1 year of work experience
Some experience with inventory management, product or visual merchandising, stocking, or planning and logistics, including using business technology to complete work
Some experience leading, mentoring, delegating, or implementing processes with others

Move through the store, sometimes in front of house with bright lights and loud music, and sometimes in back of house with no windows or natural light
Work is completed as part of a team, sometimes independently, and sometimes using a computer or other technical devices
Occasional lifting of boxes up to 30 lbs (13.6 kg) and use of ladders to reach materials
For experiential stores with food/beverage service only: may involve industrial kitchen equipment and exposure to heat to prepare food or beverages

Base Pay Range: $24.00 - $30.25/hour (hourly)
Target Bonus: $2.00/hour
Total Target Base Pay Range: $26.50 - $30.25/hour
Extended health and dental benefits, and mental health plans
Paid time off
Savings and retirement plan matching
Generous employee discount
Fitness & yoga classes
Parenthood top-up
Extensive catalog of development course offerings
People networks, mentorship programs, and leadership series
Note: Incentives, benefits, and perks have eligibility requirements and may change at any time without advance notice

High school diploma/GED/equivalent or above
Retail, sales, distribution center, or warehouse operations experience; experience reviewing and interpreting business reports and metrics to inform action
For experiential stores with food/beverage service only: food safety and/or liquor service certification

Inclusion & Diversity: Creates and supports an inclusive environment that values and celebrates differences
Integrity: Behaves in an honest, fair, and ethical manner
Adaptability/Agility: Navigates uncertainty and ambiguity, changes priorities in a fast-paced environment, and recovers quickly from setbacks
Leadership: Leads and inspires others; motivates, empowers, develops, and directs people
Collaboration and Teamwork: Works productively with others; seeks connections, partnerships, and diverse perspectives
Decision Making/Problem Solving: Identifies improvement opportunities; evaluates alternatives and makes effective, timely decisions
Planning and Organizing: Plans and organizes work clearly and efficiently to complete priorities
Interactive Communication: Conveys information effectively and understands information shared

Location: Boston, MA (onsite)

Product Operations Lead

Job Description