Product Operations Lead, Homeland Security

Anduril Industries is building and sustaining technology that supports critical missions. In this onsite role in Irvine, CA, you will help ensure support delivery for Department of Homeland Security customers, primarily U.S. Customs and Border Protection (CBP) and the U.S. Coast Guard (USCG). You will lead a team, stay close to real operational needs, and drive improvements that strengthen fleet reliability and customer satisfaction.

Salary: USD 101,000 - 135,000 per year. Minimum experience: 4 years.

What you’ll own

• Own support delivery for Anduril’s DHS accounts, with day-to-day responsibility for keeping deployed assets healthy for CBP and USCG.
• Manage and mentor a team of Product Operations Technical Specialists, including performance, coaching, and professional development, while setting the standard for how incidents are triaged, diagnosed, and resolved.
• Act as the escalation point for issues across the DHS accounts, providing expert guidance on the most complex incidents.
• Maintain operational readiness by managing staffing levels and on-call rotations to ensure coverage across DHS accounts.
• Serve as the point of contact for CBP and USCG product operations, running proactive communications, status briefings, and detail-oriented execution, and coordinating across internal teams to resolve cross-functional issues.
• Triaging, diagnosing, and driving root cause for product incidents, managing the ticket queue from intake to closure, and ensuring status visibility through postmortem actions.
• Assess and improve the quality of fleet observability and telemetry in partnership with product teams, proposing process and product improvements based on customer feedback and available metrics/analytics.
• Perform maintenance on Anduril hardware using Linux command line tools and workflows.
• Author and issue product-specific knowledge base articles and SOPs for end-user triaging.

What you bring

• 4+ years of experience in product operations, technical support, or a similar operational environment, including hands-on support of complex hardware systems, networks, and related technologies.
• Bachelor’s degree in engineering, computer science, business administration, or a related field (or equivalent hands-on technical experience, including military, industrial, or field support).
• Demonstrated experience managing, coaching, or mentoring technical team members, with a focus on professional development and operational excellence.
• Strong problem-solving ability in unstructured situations across hardware, software, and networking, with the capacity to drive ambiguous technical problems to clarity and resolution.
• Ability to master a technical system and support it in operational environments, with strong ownership and self-sufficiency across the technical system’s depth and breadth.
• Excellent written, visual, and verbal communication skills, comfort briefing senior customer stakeholders, and confidence navigating ambiguity.
• Extremely detail oriented approach with a high bar for customer service.
• Eligibility to obtain and maintain an active U.S. Secret security clearance.
• Ability to travel as needed to support customer operations and test events.

Technologies you’ll work with

• Linux command line tools, Linux
• DataDog, Grafana, Palantir Foundry
• Git, Salesforce, Jira, ServiceNow

Benefits

• Comprehensive, competitive benefits package available at little to no cost to employees.
• Top-tier benefits for full-time employees including health and recovery.

Preferred qualifications

• Active U.S. Secret clearance, or a prior U.S. security clearance or DHS background investigation.
• Prior military, DoD civilian, or government agency experience, particularly in a customer-facing role.
• Experience with observability tooling such as DataDog, Grafana, or Palantir Foundry; exposure to software development tooling such as Git.
• Experience with ticketing systems and managing a ticket queue (Salesforce, Jira, ServiceNow, etc.).
• Experience with on-call support operations and working in limited risk tolerance production environments.
• Familiarity with U.S. military hardware and software interfaces.
• Willingness to work non-standard hours and weekends.
• Customer or technical support experience with a focus on final-tier customer concern support.

Protecting yourself from recruitment scams

• Anduril will never solicit payment or demand personal financial details (such as banking information, credit card numbers, or social security numbers) at any stage of the hiring process.
• If you receive an email from a recruiter, it will only come from an @anduril.com address.
• If contacted by a recruiting agency for an Anduril role, their email will clearly identify their agency. Verify suspicious activity by reaching out to [email protected].
• If you receive suspicious communication, contains grammatical errors, or makes unusual requests, do not engage. Confirm the sender’s email domain is @anduril.com.
• If you encounter questionable or fraudulent outreach claiming to be from Anduril, report it immediately to [email protected].

Data privacy

• To view Anduril’s candidate data privacy policy, visit https://anduril.com/applicant-privacy-notice/.
• By submitting an application, you consent to Anduril Industries using a third-party service provider to conduct pre-employment risk, integrity, and due diligence screening and assessing potential risks as part of your application process.
• The third-party service provider provides risk-intelligence services that may include analysis of sanctions and watchlists, adverse media, public-record information, and other lawful open-source or commercial data sources.
• This third-party service provider does not act as a consumer reporting agency.
• Use of this provider helps ensure compliance with applicable laws and protect technology, intellectual property, and organizational security.