Product Operations Leader

UL Solutions is seeking a Product Operations Leader in Austin, TX (hybrid) to orchestrate operations across a multi-product global SaaS portfolio, serving as the connective tissue between Product Management, Business Leaders, Software Engineering, and GTM teams to deliver products consistently and efficiently using data-driven insights.

Responsibilities

• Establish scalable planning and execution cadences across product, engineering, sales, marketing, and finance teams.
• Ensure strategic decision points for direction, funding, and prioritization occur at the right time, not reactively.
• Create and embed lightweight intake and triage processes for new opportunities such as deal-driven requests and customer inputs.
• Improve clarity and consistency in how roadmap decisions are made and communicated.
• Partner with Product and Sales leadership to minimize escalation-driven prioritization.
• Align Product, Business, Engineering, Sales, Marketing, and Finance around shared priorities and timing.
• Enable predictable coordination of GTM activities, releases, and roadmap commitments.
• Serve as a neutral cross-functional orchestrator without formal authority.
• Act as a strategic partner to Business, Engineering, Design, Sales, GTM, Customer Success, and Support.
• Improve feedback loops from customers and internal stakeholders into product decisions and roadmap prioritization.
• Enable high-quality launches through strong coordination, readiness, and post-launch measurement.
• Define and operationalize product and business metrics, including OKRs, adoption, and outcomes.
• Build executive-ready dashboards and lead monthly and quarterly operating reviews.
• Ensure insights are used to inform decisions, not merely reported.
• Rationalize and optimize product tooling (Aha, Jira, Dovetail, analytics platforms).
• Balance speed versus governance to avoid unnecessary process overhead while ensuring quality and accountability.
• Drive consistency across global teams without diminishing autonomy.
• Coach product leaders on operating model, continuous improvement, and operational excellence best practices.
• Lead adoption of new ways of working, including pods and lifecycle improvements.
• Enable scaling across multiple products, teams, and geographies.

Requirements

• 8+ years of experience in Product Operations, Product Management, or Business Operations within a SaaS or technology environment.
• Proven track record building Product Operations in a multi-product SaaS environment.
• Strong systems thinker and capable executor.
• Demonstrated ability to influence senior leaders without formal authority.
• Deep understanding of Agile, product lifecycle, and business planning.
• Success aligning disparate cross-functional priorities across Sales, Product, and Engineering.
• Excellent analytical, communication, and stakeholder management skills.

Technologies

• Aha
• Jira
• Dovetail

Benefits

• Annual bonus compensation with a target payout of 20% of base salary.
• Health benefits including medical, dental, and vision.
• Wellness benefits addressing mental and financial health.
• 401K retirement savings plan.
• Paid vacation time: 15 days.
• Holidays including floating holidays: 12 days.
• Sick time off: 72 hours.

What Success Looks Like

• Product teams operate with clear priorities and fewer mid-cycle disruptions.
• Roadmap decisions are predictable, data-informed, and aligned to business goals.
• Deal-driven requests are handled through structured intake rather than escalations.
• Leaders have real-time visibility into performance, risks, and outcomes.
• The organization shifts from reactive execution to proactive, data-informed decision-making.
• Scalable operating rhythms are embedded without slowing Agile teams.