Product Operations Specialist

Product Operations Specialist, on site in New York, NY for Ramp, offering USD 120,000 - 180,000 per year, focused on capturing customer feedback, translating it into product requirements, and accelerating Bill Pay launches using AI to reduce friction.

Responsibilities

• Lead the voice-of-the-customer program for Bill Pay, systematically collecting, evaluating, and prioritizing input from CX, Sales, and direct channels.
• Collaborate with Product, Engineering, and Design to convert feedback into clear product requirements and specs.
• Manage launch readiness and operations for new Bill Pay features as they move from Alpha to GA.
• Deliver UX improvements and friction-reducing changes using AI, owning your backlog of customer friction reduction rather than only feeding the engineering backlog.
• Utilize AI to automate processes and build solutions that help teams ship faster while upholding quality standards.
• Create scalable release readiness, enablement, supportability, and escalation processes across all Bill Pay workflows.

Requirements

• 3+ years in product operations, product management, or a customer-facing analytical role supporting B2B SaaS; experience with payments, accounts payable, fintech workflows, or financial operations preferred.
• Strong data-driven ability to size opportunities, analyze adoption, support trends, payment flow performance, and customer friction.
• Proven skill translating qualitative feedback into crisp requirements and operational processes.
• Comfort working in ambiguous, technically complex spaces and driving clarity across multiple stakeholders.
• Excellent problem solving, prioritization, and communication skills; bias toward shipping improvements quickly and measuring impact.
• Experience using AI tools (for example Claude Code) to accelerate work and directly improve the product.

Technologies

• Claude Code

Benefits

• Flexible PTO
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend
• 100% medical, dental, and vision insurance coverage for you, with partial coverage for dependents
• One Medical annual membership
• 401(k) with employer match on contributions made while employed by Ramp
• Fertility HRA up to $10,000 per year
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
• Pet insurance
• In-office perks: lunch, snacks, drinks, and more
• Relocation support to NYC or SF (as needed)
• Group medical, dental, and vision coverage through Sun Life
• Life, AD&D, and disability coverage
• Fertility drug coverage (up to $4,000 lifetime)
• Group retirement plan with employer match (RRSP + DPSP)
• Employee Assistance Program and virtual care through Lumino Health
• Private medical insurance through Freedom Elite
• Virtual GP and at-home care via eMed x Livi
• Workplace pension through Penfold, with salary sacrifice option
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
• San Francisco Fair Chance Ordinance notice: we will consider qualified applicants with arrest and conviction records

About our teams

• Spend Management owns core spend products including card issuance, reimbursements, and travel & entertainment to control spend
• Intelligence provides reporting, savings, and price intelligence to support financial decisions
• Bill Payments handles invoice management, accounts payable, and B2B payment capabilities
• Risk governs underwriting and financial products that determine approvals and risk management
• Growth focuses on onboarding, activation, and retention to help customers succeed on Ramp
• Accounting builds intelligence in the accounting platform to save finance teams time and money
• Mobile drives mobile app development and strategy
• Travel develops capabilities for bookings and expense automation across trips

Referral instructions

If you are being referred for this role, contact the referring person to apply on your behalf.

United States

• 100% medical, dental, and vision coverage for you, with partial coverage for dependents
• One Medical annual membership
• 401(k) with employer match
• Fertility HRA up to $10,000 per year
• Parental leave up to 16 weeks for birthing and bonding or 8 weeks for bonding only at 100% pay
• Pet insurance
• In-office perks including lunch, snacks, and beverages
• Relocation support to NYC or SF as needed

Canada

• Group medical, dental, and vision coverage through Sun Life
• Life, AD&D, and disability coverage
• Fertility drug coverage up to $4,000 lifetime
• Group retirement plan with employer match (RRSP + DPSP)
• Parental leave up to 16 weeks for birthing and bonding or 8 weeks for bonding only at 100% pay, with additional time at reduced pay
• Employee Assistance Program and virtual care through Lumino Health

United Kingdom

• Private medical insurance through Freedom Elite
• Virtual GP and at-home care through eMed x Livi
• Workplace pension through Penfold with salary sacrifice option
• Parental leave up to 16 weeks for birthing and bonding or 8 weeks for bonding only at 100% pay, with additional time at reduced pay

Other notices

Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.