Build and scale product operations for Ramp Procurement, turning customer input into workflows, releases, and measurable improvements.

Own the voice-of-customer loop for Procurement by systematically capturing, analyzing, and prioritizing feedback from CX, Sales, and direct customer channels
Partner with Product, Engineering, and Design to translate customer feedback into actionable product requirements and specifications
Own launch operations for new Procurement features moving from Alpha to GA, including AI-native experiences that require strong customer and internal enablement
Directly ship product improvements (including UX fixes and paper cuts) using AI tools while maintaining a dedicated backlog focused on reducing customer friction
Use AI to automate processes and build enablement that helps teams ship faster while maintaining a high quality bar
Build scalable operating systems for release readiness, internal enablement, supportability, and issue escalation across Procurement workflows

3+ years in product operations, product management, or a customer-facing analytical role supporting B2B SaaS; experience in procurement, intake and approval workflows, spend management, or financial operations preferred
Proficiency using data to size opportunities and analyze adoption, support trends, payment flow performance, and customer friction
Ability to translate qualitative feedback into clear requirements and operational processes
Comfort operating in ambiguous, technically complex environments and driving clarity across multiple stakeholders
Strong problem solving, prioritization, and communication skills with a bias to ship improvements quickly and measure impact
Experience using AI tools (example provided: Claude Code) to accelerate work and directly make product improvements

Procurement streamlines new purchase requests, approvals, vendors, savings, and price intelligence products to help companies make better financial decisions

Flexible PTO
Centralized home-office equipment ordering
Health and wellness stipend
Budget for intra-office travel
Weekly coffee stipend
100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
One Medical annual membership
401(k) with employer match on contributions made while employed at Ramp
Fertility HRA (up to $10,000 per year)
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
Pet insurance
In-office perks: lunch, snacks, drinks, and more
Relocation expense coverage to NYC or SF (if needed)
Group medical, dental, and vision coverage through Sun Life
Life, AD&D, and disability coverage
Fertility drug coverage (up to $4,000 lifetime)
Group Retirement Plan with employer match (RRSP + DPSP)
Employee Assistance Program and virtual care through Lumino Health
Private medical insurance through Freedom Elite
Virtual GP and at-home care via eMed x Livi
Workplace pension through Penfold, with salary sacrifice option
Parental leave includes additional time at reduced pay (details vary by leave type as stated)

Pursuant to the San Francisco Fair Chance Ordinance, qualified applicants with arrest and conviction records will be considered
Recruiting scams notice: Ramp will contact candidates only through official @Ramp.com email addresses and will not ask for payment or sensitive personal information during the hiring process

Product Operations Specialist | Procurement

Job Description