Product Owner

Southwest Airlines offers a product role focused on delivering next-generation airline retailing capabilities through IATA’s Offer/Order framework. This hybrid position in the Dallas, TX area supports the RMT OfferOrder Team as a customer proxy, shaping a clear, prioritized backlog and helping ensure the right work makes it to delivery. You’ll also have access to meaningful benefits, including free flights on Southwest for you and eligible dependents, company support for retirement savings, and health coverage starting from your first day.

What you’ll do

• Prepare the team backlog for PI Planning and determine which work items enter the team backlog
• Act as the customer proxy to represent customer needs in planning and delivery
• Build, refine, prioritize, and maintain the team backlog
• Participate in Scrum ceremonies including iteration planning, iteration reviews, and demos
• Contribute to user story creation and help define acceptance criteria
• Review and accept user stories as complete
• Support vision and program backlog contributions
• Meet with stakeholders to ensure features and subsequent stories meet expectations
• Drive iteration content by prioritizing user stories
• May perform other job duties as directed by Employee’s Leaders

What you bring

• Ability to make decisions with minimal guidance and oversight
• Strong organization skills with attention to detail, and ability to coordinate multiple viewpoints into a single message
• Ability to understand technical issues
• Skilled in analytics and problem solving with high attention to detail
• Ability to anticipate risks, issues, and opportunities, and escalate accordingly
• Skilled in presentation, facilitation, communication, and negotiation
• Comfortable and able to communicate in challenging change management scenarios, knowing when to insert self and when to fade back
• Solid knowledge of Agile, including value and principles, and how they apply in enterprise environments
• High School Diploma or GED
• Intermediate-level experience with Agile and Scrum software development methodologies
• Intermediate-level experience with business analysis, project management, or software development delivering enterprise products and solutions
• Maintain a well-groomed appearance per Company appearance standards
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• At least 18 years of age
• Comply with Company attendance standards
• Ability to travel and/or attend Company and non-Company facilities and remote locations as necessary

Location and work setup

• Dallas, TX (hybrid)
• Voluntary remote work for the majority of your working time within the Dallas-Fort Worth area
• Occasional on-site presence at the Corporate Campus for training, meetings, and business needs
• Limited travel may be required for business purposes
• U.S. citizenship or current authorization to work in the U.S. required; no current or future work authorization sponsorship available

Salary and benefits

Competitive market salary: USD 98,650 to 109,600 per year, depending on qualifications and experience, with opportunity for future pay increases based on performance and market movement. Additional bonus opportunities may be available for eligible leadership and individual contributor roles and are awarded at the company’s discretion. Pay amount does not guarantee employment for any particular period of time.

• Fly for free on any open seat on all Southwest flights (eligible dependents too)
• Retirement Savings Plan: Company contributions up to 9.3% of eligible earnings
• Potential annual ProfitSharing contribution when Southwest profits
• Competitive health insurance for you and eligible dependents (including pets)
• Health plan coverage options starting from the very first day of employment (coverage retroactively available to your first day)

Explore more benefits: https://careers.southwestair.com/benefits

Preferred experience

• Airline commercial ecosystem knowledge, specifically reservation data flow and business areas like Revenue Management and Loyalty
• Knowledge of IATA’s new offer/order transformation framework
• Experience working through a modernization effort
• Experience interacting with multiple customers in a fast-paced environment

Department: Technology