Product Owner - Claims Client Experience

The Product Owner will lead the product vision, direction, and delivery of a client-facing claims journey at Aon, working across Aon Claims Copilot and through Aon Meridian. This hybrid role is based in Chicago, IL, with in-office time expected 2–3 days per week.

Role Focus

Own the end-to-end development of capabilities that support client experiences in claims. Drive agile product leadership, customer-focused planning, and digital innovation to deliver measurable value for clients and internal stakeholders.

Key Responsibilities

• Define and develop the product vision, roadmap, and success metrics.
• Translate customer needs, market trends, and business priorities into strategic product initiatives.
• Prioritize investments that enhance customer experience, improve operational effectiveness, and support business growth.
• Use customer feedback, operational insights, and product data to guide decisions.
• Manage backlog and product prioritization using Agile and Scrum practices.
• Partner with engineering, design, architecture, and delivery teams to move ideas from concept through release.
• Create user stories, define acceptance criteria, and support sprint planning and execution.
• Identify risks, dependencies, and opportunities to enable informed trade-offs.
• Build strong working relationships across technology, business, operations, compliance, and delivery organizations.
• Lead discovery sessions, solution reviews, and user feedback activities with clients and key collaborators.
• Communicate product priorities, progress, and results to both technical and business audiences.
• Align collaborators around shared objectives and customer outcomes.
• Champion AI-enabled ways of working to improve productivity, decision-making, and customer experience.
• Evaluate emerging technologies to strengthen digital claims capabilities.
• Support product launches, adoption campaigns, and ongoing optimization efforts.
• Share product management guidelines and contribute to a culture of continuous learning and innovation.

Required Qualifications

• Knowledge, skills, and experience in Product Management, Product Ownership, or a related role supporting enterprise digital products.
• Proven ability to take customer-facing digital products from initial discovery through launch and continuous improvement.
• Strong knowledge of Agile methodologies, Scrum practices, backlog management, and roadmap planning.
• Experience translating customer needs and business requirements into scalable product solutions.
• Track record of influencing and collaborating across cross-functional teams and collaborator groups.
• Strong communication skills, including experience conveying complex topics to technical and business audiences.
• Experience using customer insights, operational metrics, and data-driven analysis to guide product decisions.
• Familiarity with Azure DevOps or similar product lifecycle management tools.
• Ability to work effectively with distributed teams and external delivery partners.
• Experience applying AI-enabled tools and technologies within product development, delivery, or operational environments.
• Experience in insurance, claims management, financial services, or other highly regulated industries.
• Experience supporting customer portals or enterprise-scale digital platforms.
• Familiarity with APIs, cloud technologies, identity management, and enterprise integrations.
• Experience supporting global product rollouts, localization, accessibility standards, or multi-region delivery.
• Exposure to agentic AI capabilities and emerging digital experience technologies.
• Product certifications such as CSPO, SAFe POPM, or similar credentials.
• Education: Bachelor’s degree or equivalent professional experience.
• Ability and willingness to obtain an active Property and Casualty license within four months of hire.

Technologies

• Azure DevOps
• Agile
• Scrum
• APIs
• Cloud technologies
• Identity management

Compensation and Incentives

• Salary range: USD 116,800 to 186,800 per year.
• Qualifies for participation in one of Aon’s annual incentive programs to earn a yearly discretionary bonus alongside base salary.

Benefits

• 401(k) savings plan with employer contributions
• Employee stock purchase plan
• Medical, dental, and vision insurance
• Various types of leaves of absence and paid time off
• 12 paid holidays
• 15 days of paid vacation annually
• Paid sick leave per state and local laws
• Short-term disability and optional long-term disability coverage
• Health savings, health care, and dependent care reimbursement accounts
• Employee and dependent life insurance
• Supplemental life and AD&D insurance
• Optional personal insurance policies
• Adoption and tuition assistance
• Commuter benefits
• Employee assistance program with free counseling sessions
• Long-term incentive awards may be considered at Aon’s discretion

Location and Work Model

Chicago, IL (hybrid), with expected in-office time 2–3 days per week.