Director, Technical Product Owner - Claim Engineering Enablement

Travelers is looking for a Director, Technical Product Owner to help drive an AI-native software delivery enablement circle within Claim Technology. In this onsite role in Hartford, CT, you will lead intake, prioritization, strategy execution, and outcome-focused backlog management for Claim engineers and related enterprise technology groups. The circle is designed to reshape how engineers work alongside AI by automating delivery toil, codifying reusable patterns and standards, and improving visibility into delivery health.

What you’ll do

• Define and prioritize a ready backlog for a cross-functional product team, ensuring clear outcomes and accepting final product output with an emphasis on measurable results rather than prescribing how work is executed.
• Manage a backlog of deliverables and capabilities, including test-and-learn experimentation to define and refine what comes next, measuring performance and adjusting the roadmap as needed.
• Translate business strategies and needs into execution-ready work for an Agile team, defining team goals and strategy aligned with the circle and value stream vision.
• Serve as the voice of the end-user by anticipating needs, proactively seeking customer feedback, and ensuring requirements and acceptance criteria are met.
• Own backlog prioritization and refinement, making trade-off decisions that maximize value.
• Optimize flow of value by setting solution objectives and KPIs that track impact.
• Inform business readiness by understanding change impact, translating approaches for adoption, and helping mitigate resistance.
• Provide feedback on work-in-progress, clarify requirements, remove roadblocks, and contribute to continuous team and process improvement.
• Partner with leaders and peers to determine the resources needed to achieve defined business outcomes.
• Share best practices across teams to support alignment and consistent ways of working within a value stream.
• Foster an innovative, inclusive, and diverse team culture that supports collaboration and self-organization.
• May manage Agile Product Owners.
• Perform other duties as assigned.

What you bring

• Bachelor’s degree.
• Two years of experience in Agile product management.
• Two years of work experience within the discipline being supported (for example: Claim, Risk Control, Technology, Project Management, Production, Application Development, etc.).
• Three years of experience articulating and translating business strategy, product vision, and analysis for a product.
• Agile mindset that reflects openness, courage, respect, focus, and commitment, with practical infusion of Agile principles, practices, and methodologies.
• Product mindset focused on a product value proposition aligned to circle and value stream objectives as the team’s north star.
• Ability to influence behaviors of leaders at all levels without relying on traditional hierarchy.
• Servant leadership that enables individuals to thrive as empowered and equal team members.
• Strong communication skills adapted to different audiences.
• Expertise collaborating in cross-functional, multi-team environments.
• Commitment to continuous improvement, sharing learnings, and encouraging team development.
• Three years of work experience in a related field, and three years of experience motivating and influencing teams.

Benefits at Travelers

• Health insurance
• 401(k) match (up to first 5% of eligible pay; subject to annual maximum)
• Paying it Forward Savings Program for student loan debt (annual contribution when making student loan payments)
• Pension Plan (100% funded by Travelers)
• Paid Time Off: minimum of 20 days annually, plus nine paid company Holidays
• Wellness program (tools, discounts and resources)
• Mental health program (free professional counseling services, health coaching and other resources)
• Matching Gift and Volunteer Rewards program

Compensation

Salary range: USD $123,400 - $203,600 per year.

Equal opportunity

Travelers is an equal opportunity employer and values the unique abilities and talents each individual brings. Candidates in Colorado are not required to disclose dates of attendance or graduation in accordance with local law. Travelers reserves the right to fill this position at a level above or below the level included in this posting.

Target openings: 1