Product Owner – Claims & Servicing Platforms

MetLife is looking for a Product Owner to take end-to-end ownership of vendor-enabled capabilities supporting its Supplemental Health products across the U.S. This hybrid role in Cary, NC focuses on strengthening vendor performance, improving scalability, and accelerating delivery through AI-enabled capabilities.

You will own product delivery across critical workflows, partner with internal stakeholders and vendor teams, and use data and automation to improve operational efficiency, compliance, and decision-making.

What you’ll do

• Lead end-to-end product ownership of vendor-delivered capabilities across core processes, including group setup, certificate issuance, claims adjudication, and call center servicing
• Oversee vendor performance by ensuring accountability for delivery, guiding evolution of operational capabilities, and driving continuous improvement in quality, timeliness, and scalability
• Manage product updates and regulatory changes across states and products, ensuring vendors accurately implement enhancements and maintain compliance
• Use data-driven insights and AI-enabled tools to improve vendor performance tracking, operational efficiency, and decision-making
• Coordinate with internal stakeholders and vendor teams to implement, track, and continuously optimize systems, processes, and data exchanges

What you bring

• Bachelor’s degree and 7 years of demonstrated experience in product management and vendor management, with ownership of delivery outcomes
• Proven ability to lead third-party/vendor teams, including defining requirements, prioritizing work, and holding partners accountable to execution and results
• Hands-on experience leveraging AI tools and capabilities such as Copilot and ChatGPT (or similar) to improve product delivery, analyze data, and drive operational efficiencies
• Strong analytical, problem-solving, and communication skills, including translating complex business needs into actionable requirements
• 10 years of experience in insurance, employee benefits, or financial services, with familiarity in supplemental health products or claims operations
• Background working within vendor-supported operating models, especially across claims adjudication, policy/certificate generation, or servicing functions
• Experience working in Agile or structured delivery environments, including backlog prioritization and delivery planning
• Knowledge of AI, automation, or digital capabilities applied to claims processing, servicing, or operational efficiency
• Demonstrated ability to improve processes, drive performance metrics, and strengthen vendor accountability and outcomes

Technology

• Copilot
• ChatGPT

Location and schedule

• Cary, NC (hybrid)
• Minimum 3 days per week in office

Compensation and incentives

• Expected salary range: $107,000 - $130,000 per year
• May be eligible for annual short-term incentive compensation and stock-based long-term incentives, subject to plan terms

Benefits

• Comprehensive health plan including medical/prescription drug and vision
• Dental insurance
• No-cost short- and long-term disability
• Company-paid life insurance
• Legal services
• Retirement pension funded entirely by MetLife
• 401(k) with employer matching
• Group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance
• Employee Assistance Program (EAP) and digital mental health programs
• Parental leave
• Paid time off and paid holidays
• Volunteer time off
• Tuition assistance