Cary, NC

Product Jobs in Cary, NC

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Today

Product Owner – Claims & Servicing Platforms

MetLife Cary, NC

Cary, NC

Today

$107k - $130k/yr Full time Ai Workflows Data Analytics Insurance Claims

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Job Description

MetLife is looking for a Product Owner to take end-to-end ownership of vendor-enabled capabilities supporting its Supplemental Health products across the U.S. This hybrid role in Cary, NC focuses on strengthening vendor performance, improving scalability, and accelerating delivery through AI-enabled capabilities.

You will own product delivery across critical workflows, partner with internal stakeholders and vendor teams, and use data and automation to improve operational efficiency, compliance, and decision-making.

What you’ll do

Lead end-to-end product ownership of vendor-delivered capabilities across core processes, including group setup, certificate issuance, claims adjudication, and call center servicing
Oversee vendor performance by ensuring accountability for delivery, guiding evolution of operational capabilities, and driving continuous improvement in quality, timeliness, and scalability
Manage product updates and regulatory changes across states and products, ensuring vendors accurately implement enhancements and maintain compliance
Use data-driven insights and AI-enabled tools to improve vendor performance tracking, operational efficiency, and decision-making
Coordinate with internal stakeholders and vendor teams to implement, track, and continuously optimize systems, processes, and data exchanges

What you bring

Bachelor’s degree and 7 years of demonstrated experience in product management and vendor management, with ownership of delivery outcomes
Proven ability to lead third-party/vendor teams, including defining requirements, prioritizing work, and holding partners accountable to execution and results
Hands-on experience leveraging AI tools and capabilities such as Copilot and ChatGPT (or similar) to improve product delivery, analyze data, and drive operational efficiencies
Strong analytical, problem-solving, and communication skills, including translating complex business needs into actionable requirements
10 years of experience in insurance, employee benefits, or financial services, with familiarity in supplemental health products or claims operations
Background working within vendor-supported operating models, especially across claims adjudication, policy/certificate generation, or servicing functions
Experience working in Agile or structured delivery environments, including backlog prioritization and delivery planning
Knowledge of AI, automation, or digital capabilities applied to claims processing, servicing, or operational efficiency
Demonstrated ability to improve processes, drive performance metrics, and strengthen vendor accountability and outcomes

Technology

Copilot
ChatGPT

Location and schedule

Cary, NC (hybrid)
Minimum 3 days per week in office

Compensation and incentives

Expected salary range: $107,000 - $130,000 per year
May be eligible for annual short-term incentive compensation and stock-based long-term incentives, subject to plan terms

Benefits

Comprehensive health plan including medical/prescription drug and vision
Dental insurance
No-cost short- and long-term disability
Company-paid life insurance
Legal services
Retirement pension funded entirely by MetLife
401(k) with employer matching
Group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance
Employee Assistance Program (EAP) and digital mental health programs
Parental leave
Paid time off and paid holidays
Volunteer time off
Tuition assistance

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1d ago

Product Owner

Pennymac Cary, NC

Cary, NC

1d ago

$75k - $130k/yr Full time Ai Workflows Business Analytics Business Intelligence

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Job Description

Pennymac is seeking a Product Owner to lead complex, multi-system initiatives and partner with system developers and business SMEs on application changes through delivery and deployment.

Responsibilities

Lead organizational analysis to identify current capabilities, improvement opportunities, and measurement needs
Drive prioritization and implementation of identified improvement opportunities
Review and approve business analysis deliverables, including requirements and current and future state processes/workflows
Assess and validate report specifications and related documentation
Coordinate with system developers and business subject matter experts on application changes, development, and deployment
Write, communicate, and vet requirements and user stories with business leaders using approaches such as use cases, activity diagrams, sequence diagrams, and state charts
Use supporting artifacts like data dictionaries and class or entity relationship diagrams to support clear understanding by business leaders/executives
Operate effectively within Scrum or Kanban teams and participate in Scrum ceremonies and retrospectives
Develop risk mitigation strategies, contingency plans, and cost-saving approaches while maintaining project documentation
Create regular reports for department and executive leadership
Plan, develop, oversee, execute, and certify changes by establishing rigorous test plans across design and implementation phases
Track test results to confirm changes are complete and aligned to finalized requirements
Perform other related duties as required and assigned
Demonstrate behaviors aligned with Pennymac’s culture and values

Requirements

Bachelor’s degree in Computer Science, Information Systems, or a related field (or equivalent work experience)
10+ years of Agile experience
Knowledge of JIRA and Confluence (or similar tools) required
Data Management experience and database knowledge preferred
Financial Services experience, and mortgage industry experience if possible, preferred
SQL Server/.NET, XML/EDI, AI, or BI tools experience is a plus

Technologies

Agile
Scrum
Kanban
JIRA
Confluence
SQL Server
.NET
XML/EDI
AI
BI Tools

Benefits

Comprehensive Medical, Dental, and Vision
Paid Time Off Programs including vacation, holidays, illness, and parental leave
Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
Retirement benefits, life insurance, 401k match, and tuition reimbursement
Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships
Competitive salary with potential bonus opportunities

Compensation

Salary: $75,000 - $130,000 per year

Work Model

Office: onsite
Location: Cary, NC

For more benefits details: https://pennymacnews.page.link/benefits

State required benefit information: https://www.pennymac.com/additional-benefits-information

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Product Jobs in Cary, NC

Product Owner – Claims & Servicing Platforms

Product Owner

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