Product Owner - Customer Order Management

Own Order Execution and back-office order management capabilities in Schneider Electric’s Digital Transformation program deploying SAP across North American plants.

Responsibilities

• Lead the implementation of Order Execution and back-office Order Management / Customer Service solutions.
• Partner with supply chain and customer service stakeholders to convert business requirements into a clear, prioritized solution backlog.
• Surface and resolve impediments, dependencies, and delivery risks; proactively mitigate as they arise.
• Drive standardization of Order Execution processes across manufacturing sites.
• Define, prioritize, and align the product backlog with the overall product roadmap and business outcomes.
• Set scope and delivery priorities to support go-live commitments.
• Communicate project status, key decisions, risks, and business process changes to relevant stakeholders.
• Provide direction and business context to project and scrum teams.
• Participate in program ceremonies, including Program Increment Planning and backlog refinement.
• Facilitate product feature demonstrations and validation sessions with key stakeholders.
• Balance scope, value, quality, and schedule against program expectations.
• Collaborate with deployment sites to create readiness and change-management plans.
• Validate delivered solutions against approved requirements and user/stakeholder expectations.
• Drive end-to-end integration test scenarios and define acceptance criteria for relevant releases.

Requirements

• 3+ years of experience.
• Bachelor’s degree in Supply Chain, Business Administration, or a related field.
• Ability to work under tight deadlines and competing priorities; make timely decisions in a fast-paced environment.
• Willingness to work across time zones and, when required by critical milestones, outside standard business hours.
• Ability to work independently and take ownership in a dynamic environment.
• Ability to manage work and collaborate effectively in a remote environment.
• Knowledge of back-office order management and customer service operations across plants.
• Knowledge of end-to-end Order Execution processes, including: order entry, validation, confirmation, fulfillment, delivery, and billing integration.
• Experience with SAP order-to-cash processes and integration of sales orders with supply chain, logistics, and finance.
• Experience with ETO, CTO, and MTO order flows.
• Strong data analysis and problem-solving skills.
• Strong change-management and stakeholder communication skills.
• Demonstrated history of delivering results.
• Leadership and team-management skills.
• Ability to manage multiple priorities and balance workload effectively.
• Strong listening, negotiation, decision-making, and problem-solving skills.
• Aptitude for learning and working with new IT systems.
• Ability to collaborate effectively in a multicultural environment.

Technologies

• SAP

Benefits

• Medical (with member reward points), dental, vision, and basic life insurance
• Benefit Bucks
• Flexible work arrangements
• Paid family leaves
• Well-being programs
• 12 holidays per year
• 15 days of paid time off per year
• Competitive pay and incentives
• Company share ownership
• 401(k) with match
• Performance discussions
• Global opportunities
• Schneider Career Hub
• Learning platforms like Coursera
• Volunteer leave
• Programs with the Schneider Electric Foundation
• Youth education initiatives
• Military leave benefits

Location: Nashville, TN (onsite)

Salary: USD 142,400 - 213,600 per year