Product Owner, ACS Tools and Technology

Lead product development and adoption for tools that support Airport Customer Service frontline teams. Onsite in Atlanta, GA, this Product Owner role on Delta Air Lines’ ACS Tools and Technology team spans ideation through execution, partnering with internal and third-party resources to improve both customer and employee experiences.

What you’ll do

• Provide leadership to Analysts as they review, communicate, and translate business needs for both technical and non-technical stakeholders.
• Define and drive squad or pod work across Information Technology by prioritizing the sprint backlog and balancing requirements from business partners.
• Partner with internal and external design resources to shape UX/UI experiences that support informational and transactional product functionality.
• Use data and analytics to influence the product roadmap, feature prioritization, performance focus, and adoption.
• Collaborate with other Product Owners, Product Managers, and stakeholders to refine features and stories, and accept completed stories against predefined criteria.
• Coordinate with other Product Owners across the organization to align cross-squad efforts and maintain coherence in product development.
• Translate product goals into clear requirements, including features, user stories, and acceptance test criteria.
• Participate in core IT agile ceremonies, including backlog grooming, sprint planning, daily standups, sprint review or demos, and retrospectives.
• Identify and communicate opportunities to improve revenue, customer satisfaction, employee satisfaction, and operational efficiency.
• Provide regular status updates to key stakeholders, sponsors, project managers, and others involved in the work.
• Drive engagement, communication, change management, and feedback loops, with leadership visibility across the system.
• Create strategic and tactical plans that foster a safety-conscious environment supporting employee safety and wellbeing.
• Own writing user stories and ensure they clearly describe required functionality for IT development teams.
• Deliver continuous feedback during sprint demos, lead discussions, and maintain open communication with stakeholders to review progress and outcomes.
• Champion agile methodologies within the squad and promote best practices and continuous improvement.
• Use tools such as Agility and Aha! for project management and support accurate progress tracking through data hygiene.

What you bring

• Must be at least 18 years of age and have authorization to work in the United States.
• High school diploma, GED, or high school equivalency.
• Commitment to embracing diverse people, thinking, and styles.
• Consistent prioritization of safety and security for self, others, and personal data.
• Agile Product Management training and experience.
• Proven experience as a Product Owner (or similar) in a dynamic agile environment.
• Demonstrated initiative and ability to manage multiple priorities.
• Strong written and oral communication skills with ability to create concise, relevant documents and presentations.
• Curiosity and willingness to challenge assumptions with questions such as “how might we” or “why.”
• Must be performing satisfactorily in the present position.

Technologies you’ll work with

• Agility, Aha!, digital.ai, VersionOne, Jira
• UX/UI

Benefits

• Competitive salary, industry-leading profit sharing, and performance incentives.
• 401(k) with generous company contributions up to 9%.
• New hires eligible for up to 2 weeks of vacation.
• Up to 56 hours of paid personal time within a 12-month period in addition to vacation.
• 10 paid holidays per calendar year.
• Birthing parents: up to 12 weeks of paid maternity/parental leave.
• Non-birthing parents: up to 2 weeks of paid parental leave.
• Comprehensive health benefits including medical, dental, vision, short/long term disability, and life insurance.
• Family care assistance including fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that support loved ones in all stages.
• Holistic wellbeing programs covering physical, emotional, social, and financial health, including an employee assistance program, free financial coaching, and extensive mental health resources.
• Domestic and International space-available flight privileges for employees and eligible family members.
• Career development programs to support long-term goals.
• World-wide partnerships focused on community service and sustainability, including reducing carbon footprint.
• Business Resource Groups supporting inclusion and perspective-sharing.
• Recognition rewards and awards through Unstoppable Together.
• Deltaperks discounts and voluntary benefits, including car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.

What will give you a competitive edge

• Strong understanding of agile practices and principles, with an Agile certification preferred.
• Human Centered Design experience or practice.
• Experience with internal and external-facing channels.
• Experience with digital.ai (Agility/VersionOne) or Jira.
• Experience with optimization, simulation, and/or augmented intelligence.