Senior Product Owner – Digital Catering Solutions

Delta Air Lines is seeking a Senior Product Owner to lead product strategy and delivery for transforming onboard catering through a foundational back-end system and integrated employee and customer experiences.

Responsibilities

• Own product strategy and roadmap for assigned capabilities, aligning delivery to catering transformation objectives and customer experience goals
• Define and track business outcomes, KPIs, and success metrics to ensure measurable value is delivered
• Use customer feedback, operational insights, and performance metrics to prioritize investments, refine requirements, and guide product strategy
• Influence cross-functional teams and senior stakeholders to align priorities, drive decisions, and achieve targeted business outcomes
• Develop a working understanding of system integrations, data flows, APIs, and operational processes to prioritize and guide solution development
• Partner with stakeholders to define requirements and features using process mapping and business analysis, translating business needs into functional requirements
• Elicit, document, and refine use cases that support feature development and implementation
• Lead backlog refinement and actively participate in Scrum ceremonies; prioritize based on business value, implementation effort, confidence, and strategic alignment
• Partner with Delta IT (architects and engineers) and third-party vendors to translate business needs into scalable technical solutions
• Define success criteria and metrics for new products and releases, and perform post-implementation analysis
• Support change management through user adoption, training, and rollout of new capabilities in partnership with business stakeholders
• Coordinate with teams to ensure functionality integrates across Flight Attendant and customer-facing channels while delivering expected value
• Identify and manage product risks, dependencies, and trade-off decisions to help ensure delivery of business outcomes
• Communicate and coordinate with stakeholders to share priorities, product roadmap, and key learnings

Requirements

• Build strong working relationships with coworkers, customers (internal and external), partners, and company leadership
• Bachelor’s degree plus 7-10 years of relevant business, operations, technology, or product experience
• At least 5 years in a Product Owner, Product Manager, Business Analyst, or Agile delivery role
• Experience working in Agile delivery environments and partnering with technology teams
• Self-motivated, intellectually curious, and results oriented with the ability to meet or exceed deadlines
• Strong attention to detail; able to work autonomously and manage multiple requests with varying timelines
• Strong analytical and problem-solving skills; ability to leverage data for decision-making
• Demonstrated ability to manage multiple priorities and deliver results in a fast-paced environment
• Strong written and oral communication skills
• Experience using product management and collaboration tools such as VersionOne, Mural, Aha!, or similar platforms
• Consistent prioritization of safety and security of self, others, and personal data
• Embraces diverse people, thinking, and styles
• High school diploma, GED, or high school equivalency
• At least 18 years of age and authorization to work in the United States

Technologies

• VersionOne
• Mural
• Aha!
• Agility One (VersionOne)

Benefits

• Competitive salary, industry-leading profit sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%
• Up to 2 weeks of vacation for new hires (earned for use in the following vacation year, April 1 to March 31)
• Up to 56 hours of paid personal time within a 12-month period
• 10 paid holidays per calendar year
• Birthing parents: 12 weeks of paid maternity/parental leave; non-birthing parents: 2 weeks of paid parental leave
• Comprehensive health benefits including medical, dental, vision, short/long term disability, and life insurance
• Family care assistance including fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs supporting loved ones in all stages
• Holistic Wellbeing programs including employee assistance program support and free financial coaching, plus resources for mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs
• World-wide partnerships supporting community service and sustainability goals, including reducing carbon footprint
• Business Resource Groups to promote inclusion and perspective
• Recognition rewards and awards through Unstoppable Together
• Access to Deltaperks discounts and voluntary benefits such as car and hotel rentals, auto/home/pet insurance, legal services, and childcare

Preferred Qualifications

• Bachelor’s degree with preferred major in Technology, Business, Management Information Systems
• 5-8 years of Product Owner experience in Agile environments, including experience coaching, mentoring, or leading teams in Agile methodologies
• Experience writing features and user stories in an Agile environment
• Working knowledge of tools like Agility One (VersionOne) and Aha
• Experience in at least one commercial or operations function such as In Flight, Reservations, Airport Customer Service, Digital, or Sales
• Experience leading large-scale digital transformation initiatives involving multiple business and technology stakeholders