Product Owner - Digital Services

CorTech is hiring a Product Owner for Digital Services to guide agile product development within a program aimed at modernizing all client-facing digital channels. The onsite role in New York City centers on redesigning or re-platforming the website, mobile site, and apps, with compensation at $85 per hour and a requirement for a Bachelor's degree.

Responsibilities

• Lead the Digital Services Team on the Digital Customer Experience initiative, driving a redesign or re-platform of all digital channels for the NYC client.
• Own the product and feature roadmap, backlog prioritization, and delivery for an agile team within the program.
• Plan, execute, monitor, and report on risks and issues using both traditional and Agile methods.
• Track team velocity and sprint or release progress across affected teams using Agile estimation techniques.
• Oversee one or more agile pods from a business perspective and provide project management leadership.
• Facilitate Agile ceremonies such as stand-ups, reviews, retrospectives, grooming, and sprint and release planning.
• Analyze business requirements to define high-level epics and stories and create a prioritized Product Backlog.
• Craft clear user stories driven by the voice of the customer to deliver business value.
• Group related user stories and epics into themes and document interdependencies and business process flows as needed.
• Ensure daily task status and hours are updated in Azure DevOps or other Agile tracking systems to maintain backlog transparency.
• Develop and maintain project plans, resource utilization schedules, and budget materials.
• Research and analyze business trends, forecasts, and benchmarks related to web, mobile, and app use and development.
• Translate business and technical requirements for key projects and changes tied to the redesign of the digital channels.
• Conduct testing for changes to processes and systems, including detailed test plans and cases, execution, results documentation, and issue resolution with stakeholders.
• Support a customer-centric culture and address the needs of external and internal stakeholders.
• Establish work plans, coordinate meetings, assign tasks, manage resources, prepare status reports, and monitor budgets and staffing.
• Perform other related tasks and contribute to program improvements across governance and intake processes.

Requirements

• Experience in agile project management or customer experience management.
• Proficiency with Microsoft Office applications, especially Excel.
• Proven experience leading an agile product development team as a Product Owner.
• Knowledge of Client Customer Operations.
• Prior management experience with employees or contractors.
• Experience with SAFe program management and transformation.
• Experience with Web Accessibility guidelines and compliance.
• Ability to manage multiple assignments and adapt to changing priorities.
• Excellent oral and written communication skills.

Technologies

• Azure DevOps
• Microsoft Excel

Benefits

• Benefits available
• Weekly pay

Education

• Bachelor's Degree