Product Owner, SMB Originations & Onboarding

Valley National Bank is seeking a Product Owner for SMB originations and onboarding. The role translates business objectives into prioritized digital requirements, maintains the product backlog, defines user stories, and drives Agile delivery to support seamless, compliant digital onboarding and customer journeys. This on-site position is based in New York, NY, with a salary range of USD 85,200 to 147,200 per year.

Responsibilities

• Develop and maintain the product roadmap by translating strategic objectives into prioritized requirements, balancing customer experience, business goals, risk, and operational needs.
• Own and optimize end-to-end digital journeys from acquisition through activation, identifying friction points and improving conversion, usability, and overall experience.
• Define and monitor KPIs such as conversion, onboarding completion, activation, and retention; leverage data, customer insights, and experimentation (A/B testing) to drive continuous improvement.
• Lead product delivery through Agile practices by partnering with Technology and Design, managing the backlog, and ensuring high-quality execution and post-launch optimization.
• Collaborate cross-functionally with business, Risk, Compliance, Marketing, Operations, and Analytics to ensure solutions meet regulatory and organizational requirements.
• Monitor live product performance, proactively resolve issues, and maintain alignment with governance standards while capturing insights and best practices for future enhancements.

Requirements

• Ability to build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively, and demonstrate high integrity.
• Competitive awareness and expertise within the marketplace.
• Proven ability to interact and cooperate with all company employees.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office applications.
• Ability to manage multiple priorities simultaneously.
• High School Diploma or GED and a minimum of 3 years of experience in product management, product ownership, or digital experience roles.
• Experience managing digital customer journeys and optimizing performance metrics.
• Strong analytical skills with the ability to translate data into actionable insights.
• Experience working cross-functionally with technology, business, and operational teams.
• Excellent communication and stakeholder management skills.
• Experience in financial services, digital banking, lending, or customer onboarding.
• Familiarity with regulatory and compliance considerations in lending, onboarding, or digital banking.
• Experience working in agile or iterative development environments.
• Bachelor's degree in Business, Finance, Analytics, or a related field.

Technologies

• Microsoft Office

Additional Details

At Valley Bank, we believe in people's growth potential. We invest in it. We protect it. We focus it. For nearly 100 years, we've been the Bank that clients from every industry turn to for our expertise, strategies, and advice-building the kind of trust that can fuel every goal. We are the leading relationship bank built for growth-with over $60 billion in assets, 3,800 experts, and more than 200 consumer branches and commercial banking offices in communities across the US. At Valley, we're all

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