Seasonal Product Operations Lead

The Seasonal Product Operations Lead partners with store leadership to execute the store product strategy through inventory processing, back-of-house product operations, and floor readiness. This role supports guest experience by ensuring products are accurately stocked, organized, and available to drive sell-through.

Role Focus

• Execute the store product strategy through product operations and inventory management.
• Lead inventory shifts and ensure product accuracy across both floor and back of house.
• Serve as Supervisor on Duty during scheduled open hours when assigned.

Key Responsibilities

• Collaborate with store leadership to translate product strategy into daily execution.
• Plan, prioritize, manage, and lead inventory processing and accuracy activities in alignment with standard operating procedures (SOPs).
• Ensure completion of product actions such as pull backs, consolidations, and repricing.
• Create a fun and productive atmosphere for the shift while engaging team members in inventory management.
• Monitor product levels and communicate findings to support sell-through strategy and optimal product availability for guests.
• Review and interpret daily business data and metrics to inform actions, including recommendations to store leadership on product focus and, for outlets, pricing.
• Participate in the store hiring process, including recruitment, selection, hiring recommendations, onboarding, and training.
• Address team member performance through direct feedback, in-the-moment recognition, coaching, demonstrations, and hands-on learning experiences.
• Build a respectful and inclusive team environment by establishing supportive working relationships.
• When scheduled as Supervisor on Duty during open hours, move dynamically between the floor and operational areas to ensure technical product education and a world-class guest experience.

Requirements

• Legally authorized to work in the country where the store is located.
• Ability to travel to the assigned store using reliable transportation.
• 1 year of work experience.
• Some experience with inventory management and/or product or visual merchandising, stocking, or planning and logistics, including using business technology to complete work.
• Some experience leading, mentoring, delegating, or implementing processes with others.
• Variable schedule based on store needs, with shifts typically scheduled for mornings, afternoons, evenings, weekends, and holidays.
• During peak timeframes, special events, or other circumstances, the schedule may include early mornings and/or late nights or overnights for some team members.

Work Environment & Physical Demands

• Work includes moving through the store, including front-of-house areas with bright lights and loud music, and back-of-house areas with no windows or natural light.
• Work is performed as part of a team, sometimes independently, and may involve using a computer or other technical devices.
• Occasional lifting or moving of boxes weighing up to 30 lbs (13.6 kg), and use of ladders to reach materials.
• For experiential stores with food or beverage service only: work may involve industrial kitchen equipment and exposure to heat to prepare food or beverages.

Benefits & Perks

• Extended health and dental benefits, and mental health plans.
• Paid time off.
• Savings and retirement plan matching.
• Generous employee discount.
• Fitness and yoga classes.
• Parenthood top-up.
• Extensive catalog of development course offerings.
• People networks, mentorship programs, and leadership series.

Compensation

• Base Pay Range: $24.00 - $27.61/hour, subject to minimum wage in the location.
• Target Bonus: $2.00/hour.
• Total Target Base Pay Range: $26.00 - $29.61/hour.
• Compensation is grounded in a pay-for-performance philosophy recognizing exceptional individual and team performance.
• Base pay is based on market location and may vary based on job-related knowledge, skills, experience, and internal equity.
• Employees in this position may be eligible for a competitive bonus program, subject to program eligibility requirements.
• Incentive programs, benefits, and perks may be altered at any time without advance notice.

Nice-to-Have (Job Assets)

• High school diploma/GED/equivalent or above.
• Experience in retail, sales, distribution center, or warehouse operations related to reviewing and interpreting business reports and metrics to inform action.
• For experiential stores with food or beverage service only: food safety and/or liquor service certification.

What Success Looks Like

• Inclusion & Diversity: Creates and supports an inclusive environment that values and celebrates differences.
• Integrity: Behaves in an honest, fair, and ethical manner.
• Adaptability/Agility: Navigates uncertainty and ambiguity, adjusts priorities in a fast-paced environment, and recovers quickly from setbacks.
• Leadership: Leads and inspires others by motivating, empowering, developing, and directing people.
• Collaboration and Teamwork: Supports others to achieve shared goals and seeks connections, partnerships, and diverse perspectives.
• Decision Making/Problem Solving: Identifies improvement opportunities, evaluates alternatives, and makes effective, timely decisions.
• Planning and Organizing: Plans and organizes work clearly and efficiently to complete tasks aligned with priorities.
• Interactive Communication: Conveys information effectively and understands information shared while interacting with others.