Senior AI Product Owner, Intelligent Billing Solutions

Responsibilities

• Serve as the subject matter expert for AI products at BDO and demonstrate AI capabilities to user groups across the firm.
• Plan and facilitate workshops to gather product feedback from multiple groups and ensure alignment with customer needs and firm strategy.
• Act as an AI product advocate and evangelist by partnering with teams to promote value and encourage broad adoption.
• Build and maintain a robust feedback loop with users to capture insights and drive ongoing product improvements.
• Define and monitor KPIs and success metrics for AI products, using results to guide iteration.
• Conduct user research, data analysis, and customer feedback collection to inform product decisions.
• Perform market research to identify trends and opportunities for AI product enhancements.
• Monitor AI product performance and usage, identify improvement areas, and drive initiatives to increase adoption.
• Own AI product roadmaps and plan feature releases based on business needs.
• Ensure development stays within technical and ethical standards for AI products.
• Write user stories and prioritize the product backlog so the team delivers the most impactful AI features while protecting technical and ethical integrity.
• Participate in team planning and sprint commitment based on average velocity, integrating testing frequently to surface issues early.
• Oversee timely feature releases, including writing release notes and aligning the release team as needed.
• Support a culture of innovation and experimentation within the product team to explore new ideas and technologies.
• Maintain comprehensive documentation and provide regular reports to senior management on product performance and adoption metrics.
• Create and prioritize work for the AI Engineering team to maintain a steady flow of tasks.
• Help cultivate a product mindset within the group.
• Other duties as required.

Requirements

• High School Diploma or equivalent, required.
• 8+ years of experience as a Product Owner or Business Analyst in an Agile environment, required.
• Strong understanding of AI and machine learning concepts, technologies, and trends.
• Knowledge of software development processes and Agile methodologies.
• Proficiency in defining and monitoring KPIs and success metrics.
• Strong problem-solving and ability to make data-driven decisions.
• Ability to deliver innovative solutions.
• Commitment to quality software, customer-centric problem-solving, and design thinking.
• Understanding of the ethical implications of AI development and deployment.
• Ability to create and lead high-performing cross-functional teams without direct supervision.
• Strong organization skills to manage multiple priorities and projects.
• Recognized communicator with strong presentation skills and workshop facilitation experience.
• Excellent listening, reading comprehension, and verbal and written communication skills.
• Ability to translate technology to business leaders and business concepts to technologists.
• Conflict-resolution skills and ability to reach consensus from multiple viewpoints.
• Resilience in ambiguous situations and comfort with transparency, inspection, and adaptation.
• Focus on relentless improvement and balancing team and individual responsibilities.
• Business acumen and interpersonal skills to influence business, culture, and technology changes.
• Ability to work beyond standard business hours and travel as needed.

Tools & Technologies

• ChatGPT
• Microsoft 365 Copilot, Microsoft Teams, Word, Excel, Outlook, PowerPoint, OneNote, OneDrive, PowerBI, Visio
• Azure DevOps, Jira