Senior IT Product Owner

EchoStar is seeking a Senior IT Product Owner to lead enterprise customer care application strategy and delivery for business units including BOOST and DISHTV. This onsite role in Denver blends technical product ownership, agile execution, and release leadership to convert business goals into workable technical plans and modernized call center workflows.

Role focus

The Senior IT Product Owner translates enterprise objectives into technical requirements, including user stories, API contracts, and AI-assisted workflows, with the goal of accelerating feature delivery. The position also drives integration problem-solving and supports modernization efforts within an agile environment.

Responsibilities

• Spearhead the translation of enterprise business goals into robust technical user stories, API contracts, and AI-assisted workflows to accelerate feature delivery
• Champion the implementation of Large Language Models, Retrieval-Augmented Generation, and Model Context Protocol integrations to elevate efficiency and achieve business goals
• Lead technical requirement evaluations with engineering partners by inspecting RESTful API endpoints in Swagger and troubleshooting architectural dependencies across deployment pipelines
• Direct the refinement, prioritization, and delivery of the technical product backlog in Jira and ServiceNow to maintain delivery predictability across multiple product teams
• Own the execution of release management strategies and deployment cutovers across cross-functional platforms, ensuring zero unexpected downtime and rapid frontline adoption

Requirements

• Strong skills in leading technical product ownership and agile execution within distributed enterprise systems
• Ability to inspect technical architectures, including RESTful APIs, Swagger documentation, and CI/CD deployment pipelines
• AI application competence, including identifying and deploying generative AI solutions such as Retrieval-Augmented Generation and Model Context Protocols
• Decision making and backlog governance expertise to evaluate technical trade-offs and prioritize competing demands
• Collaboration and communication mastery to align cross-functional engineering teams, frontline business operators, and executive leadership
• Minimum education: Bachelor's Degree in Computer Science, Business, Information Systems, or a related discipline
• Minimum experience: 3 years of experience in technical product ownership, software engineering, or IT product management in an agile software development environment
• Managing and prioritizing technical backlogs, writing technical user stories, and defining acceptance criteria in Jira or ServiceNow
• Reviewing, evaluating, or troubleshooting RESTful APIs and API documentation
• Leading release management activities and coordinating software delivery schedules across deployment pipelines
• Willingness to participate in at least one in-person interview
• Visa sponsorship not available for this role

Technologies

• Jira, ServiceNow
• RESTful APIs, Swagger
• CI/CD deployment pipelines
• Large Language Models, Retrieval-Augmented Generation, Model Context Protocol
• API contracts, AI-assisted workflows

Compensation

USD 83,160 - 118,800 per year (salary range: USD $83160.00 - $118800.00 / Year).

Benefits

• Flexible spending accounts
• HSA
• 401(k) plan with company match
• Employee stock purchase plan
• Career opportunities
• Flexible time away plan

Additional details

• Candidates must successfully complete a pre-employment screen, which may include a drug test and DMV check.
• This job posting will be active for a minimum of 3 days and will continue to extend by 3 days until the position is filled.
• EchoStar is committed to fostering an inclusive and equitable workplace and provides accommodations for otherwise qualified applicants and employees with known physical or mental disabilities unless undue hardship or otherwise not required by law.