Senior Manager - Digital Product Operations

American Express Digital Labs is seeking a Senior Manager to lead product go-to-market and operational support for its evolving Web3 landscape, including stablecoin and blockchain use cases. This role acts as a central point of contact to align risk-related requirements and help drive Web3 product and pilot launches with appropriate controls and mitigation.

Responsibilities

• Own go-to-market and operational efforts across Amex Digital Labs’ evolving Web3 landscape, including stablecoin and blockchain use cases.
• Act as a central business contact to drive risk-related product requirements.
• Support the launch of Web3 products and pilots, balancing speed to market with robust controls and risk mitigation.
• Build a deep understanding of strategic product initiatives while developing subject matter expertise in Amex policies, processes, and evolving risk and regulatory considerations tied to Web3 technologies.

Requirements

• Strong interest in the Web3 space.
• Outstanding program management skills to lead end-to-end partnerships across multiple key verticals concurrently, including product development, engineering & technology, marketing, and operations.
• Excellent interpersonal, communication, and negotiation skills, with the ability to influence partners across a wide variety of functions.
• Strong agency, able to handle ambiguity in a fast-moving organization, and comfortable operating with autonomy and responsibility.
• Ability to drive results against timelines, prioritize effectively, and execute with high quality.
• Demonstrated strategic, critical, and creative thinking to resolve obstacles and develop effective solutions.
• Strong self-starter mindset, with experience making decisions, working under pressure, and adapting to frequent change.
• Proven ability to build relationships with partners and internal stakeholders.
• Demonstrated ability to craft and communicate product narratives through PowerPoint presentations.
• Intellectual curiosity about the evolving digital, mobile, and alternatives payments space and innovative membership experiences.
• Bachelor’s degree required.
• Employment eligibility to work in the United States with American Express is required; the company will not pursue visa sponsorship for these positions.

Preferred Qualifications

• Prior experience articulating product functionality and demonstrating technical acumen is a plus.

Benefits

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, for pregnancy, adoption, or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through the Healthy Minds program
• Career development and training opportunities

Role Details

• Location: New York, NY (hybrid)
• Salary: USD 123,000 to 215,250 per year