Senior Product Manager

Based onsite in Bethesda, MD, this Senior Product Manager will shape strategy, define the roadmap, and lead the delivery of an enterprise workflow management platform with a focus on IT service management and cross-functional collaboration. The role offers an hourly rate of USD 60.

Responsibilities

• Lead the end to end strategy, roadmap, and delivery for the enterprise workflow management platform.
• Collaborate with cross functional teams to define and implement foundational ITSM workflows and capabilities.
• Engage with business, IT, security, and compliance stakeholders to gather requirements and set product priorities.
• Translate business needs into clear product specifications, user stories, and backlog items.
• Lead discovery initiatives including user research, workflow analysis, journey mapping, and process design.
• Develop a deep understanding of user needs and pain points to deliver intuitive, scalable, and compliant solutions.
• Balance short term delivery objectives with the long term platform strategy and scalability goals.
• Define success metrics and drive continuous product improvement through data analysis and user feedback.
• Communicate product vision, roadmap progress, priorities, and trade offs to both technical and non technical stakeholders.
• Support Agile and Scrum ceremonies and backlog prioritization activities.
• Drive stakeholder alignment and facilitate cross functional decision making.

Requirements

• Minimum six years of direct product management experience.
• At least three years of experience managing enterprise platforms.
• Strong expertise in requirements gathering.
• Strong expertise in data analysis.
• Strong expertise in KPI driven prioritization and decision making.
• Experience writing user stories and managing product backlogs.
• Experience working within Agile/Scrum delivery environments.
• Proven experience delivering user centered workflow management solutions.
• Strong understanding of ITSM principles and frameworks.
• Experience managing helpdesk or service desk operations and workflows.
• Knowledge of incident management.
• Knowledge of change management processes.
• Hands on experience working with ServiceNow.
• Strong stakeholder management and communication skills.

Technologies

Primary platform: ServiceNow

Job Description

NavitasPartners, a leading organization, seeks an experienced Senior Product Manager to lead the strategy, stakeholder engagement, prioritization, and roadmap execution for an enterprise workflow management platform. The role will collaborate with cross functional business, technology, security, and operations teams to deliver streamlined, user centric solutions that improve service requests, incident resolution, and mission critical operational workflows. The ideal candidate will bring strong enterprise platform product management experience, deep knowledge of ITSM processes, and expertise in Agile product delivery methodologies.