Senior Product Manager

Office of Technology and Innovation (OTI) is building digital tools to shorten the new construction permitting process. As a Senior Product Manager, you will help shape and prioritize SPEED by creating business cases, defining outcomes and KPIs, and guiding software product development from conception to launch in a cross-functional environment. The role is onsite in Brooklyn, NY.

Salary: $100,000 to $180,000 per year.

What you’ll deliver

• Create business cases that set clear priorities, direction, and timing for SPEED.
• Diagnose root challenges and develop tenable, elegant solutions for major product opportunities.
• Own the software product lifecycle from conception to launch, serving as the bridge between program strategy, user experience, and technology needs.
• Synthesize research, analytics, and systems analysis to understand user problems and define options grounded in real user needs.
• Define what to build to maximize value and program impact for New Yorkers, including navigating requests that do not align with strategic outcomes.
• Define and monitor outcomes and KPIs to drive evidence-based improvements for SPEED.

How you’ll work with teams

• Collaborate with program owners to define SPEED outcomes and KPIs.
• Translate and prioritize user needs into requirements, guiding program, UX, and engineering teams to deliver software that achieves stated outcomes.
• Write user stories, acceptance criteria, and system requirements in close partnership with UX and engineering to support technical feasibility and architecture.
• Engage non-technical stakeholders on complex topics using plain language supported by strong technical fluency.
• Articulate insights and recommendations clearly and directly so they materially address problems for New Yorkers.
• Handle special projects and initiatives as assigned.

Required qualifications

• A baccalaureate degree from an accredited college in computer science, information systems, engineering, mathematics, or a related field, plus six years of satisfactory full-time experience related to enterprise architecture, solutions architecture, network architecture, and/or IT infrastructure systems.
• Alternate qualification: a baccalaureate degree plus ten years of satisfactory full-time experience in the same architecture or IT infrastructure areas.
• Education and/or experience that is equivalent to qualification (1) or (2) above.

Schedule and location

• Work location: Brooklyn, NY (onsite).
• Hours/shift: Day. Due to the position’s necessary duties in a 24/7 operation, the candidate may be required to work various shifts, including weekends and/or nights/evenings.

Additional employment information

• Public Service Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs.
• Residency requirement: New York City Residency is not required for this position.
• Equal opportunity: The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment free from discrimination and harassment based on legally protected status or characteristics, including sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

How to apply

Please go to www.cityjobs/jobs/search and search for Job ID #789610. Interested applicants with other civil service titles who meet the preferred requirements should also submit a resume for consideration.