Senior Product Manager

Arizona State University is building human-centered digital experiences at scale, supported by mission-driven teams in Enterprise Technology (ET). ET operates as a values-driven, rapidly reconfigurable organization that serves the New American University and its community of learners, faculty, researchers, and staff. You will help lead mobile products and an agentic AI communication platform, shaping trustworthy, seamless interactions with measurable outcomes.

This role is based in Tempe, AZ (onsite) at the University Services Building. The salary range is $94,300 to $115,000 per year depending on experience, with hybrid work where staff are in person three days per week. Professional development is built in.

What you’ll do

• Own the University’s mobile strategy: define and evolve a comprehensive plan so students, faculty, and staff can complete critical tasks seamlessly from anywhere.
• Move mobile beyond feature parity into differentiated, intuitive experiences that reflect how people live and work.
• Embed AI capabilities into mobile experiences to deliver proactive, context-aware support that simplifies complexity.
• Define a long-term approach for intelligent, adaptive platforms, prioritizing interoperability, accessibility, privacy, and trust.
• Turn institutional goals into product visions, outcome-based roadmaps, and success metrics tied to engagement, efficiency, retention, and satisfaction.
• Lead initiatives spanning multiple platforms, departments, and user groups.
• Bring clarity to competing priorities and align leadership, stakeholders, and delivery teams.
• Partner with engineering, design, research, data, and university leadership on trade-offs, sequencing, and execution, building shared ownership and trust.
• Coach senior product managers to operate systemically with clear ownership, reinforcing a shift from order-takers to strategic leaders.
• Drive disciplined practices for discovery, validation, experimentation, and delivery, ensuring initiatives move from hypothesis to measurable outcomes.
• Use AI to improve routine work, and contribute ideas for increasing unit efficiency and performance.
• Foster a positive culture aligned to organizational values, championing engagement in all its forms.
• Collaborate across teams and participate in ET/ASU events and programs.

What you’ll need

• Bachelor’s degree and seven (7) years of experience appropriate to the assignment/field, or an equivalent combination of experience and/or training.
• 8+ years of product management experience, including leading large, cross-functional initiatives.
• Proven ownership of complex digital platforms with measurable outcomes.
• Experience leading mobile product strategy (native apps, responsive platforms, or mobile-first ecosystems).
• Experience in SaaS, digital platforms, or complex enterprise ecosystems.
• Strong understanding of responsible and ethical AI principles.
• Expertise in user-centered design and agile product development.
• Demonstrated success mentoring senior product managers.
• Strong communication and storytelling for executive and non-technical audiences.
• Passion for innovation, simplicity, and improving the educational experience.
• Ability to model empathy, compassion, and emotional intelligence.
• Experience in a values-driven organization with commitment to inclusion and belonging.
• Ability to cultivate a psychologically safe environment where team members can thrive.
• Capacity to inspire meaningful change in individual, institutional, and corporate behaviors to support sustainability.
• Commitment to leading by example, with active participation and advocacy for sustainability programs.
• Applicants must disclose any use of AI in preparing application materials.
• Eligibility to work in the United States.

Application requirements

A cover letter is required and should describe product management experience and experience working within a federated environment. Submit Resume or CV and the cover letter as attachments. Documents should be clearly labeled and include your name. Incomplete applications or missing required materials may not be considered.

Only electronic applications are accepted. Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply through the Workday Jobs Hub. Driving is not required for this position.

Work environment and screening

Work is primarily in a standard, climate-controlled office environment and may involve extended sitting, standing, or walking between office spaces. Regular computer use is required, along with effective communication and proficiency with a variety of technologies. Responsibilities may require quickly changing priorities and resolving conflicts.

ASU conducts pre-employment screening, which may include verification of work history and academic credentials, and includes a criminal background check, and for this role, a fingerprint check. Employment is contingent upon successful completion of required checks.