Senior Product Manager, Technical, Identity, Identity

Own next-generation authentication product strategy and execution on Amazon’s Identity team, delivering phishing-resistant and passwordless experiences across multiple device surfaces.

Responsibilities

• Define and evolve authentication product strategy by assessing customer needs, market trends, and emerging threats for passwordless and phishing-resistant experiences within your area of ownership
• Drive the product roadmap from concept to launch, prioritizing initiatives based on customer impact and business value while coordinating cross-functional dependencies (engineering, design, and legal)
• Create detailed product requirements, user stories, and success criteria
• Partner with designers on prototypes and work with engineers on architecture reviews to ensure solutions are scalable, secure, and intuitive
• Analyze adoption metrics, customer behavior data, and performance indicators to find optimization opportunities and root-cause issues, then inform roadmap investment
• Collaborate with senior leaders, partner teams, and stakeholders to build alignment on new authentication initiatives and influence organization-wide priorities

Requirements

• 5+ years of product or program management, product marketing, business development, or technology experience
• Bachelor’s degree
• Experience delivering features and navigating product tradeoffs
• Experience owning and driving roadmap strategy and definition
• Experience delivering products end to end
• Experience contributing to engineering discussions around technology decisions and product strategy
• Experience managing technical products or online services
• Experience representing and advocating for a range of critical customers and stakeholders during executive-level prioritization and planning

Preferred Qualifications

• Experience using analytical tools including Tableau, Qlikview, or QuickSight
• Experience building and driving adoption of new tools

Technologies

• Tableau
• Qlikview
• QuickSight

Compensation

USD 151,200 - 204,600 per year

Location

• Seattle, WA (onsite)

Benefits

• Sign-on payments and restricted stock units (RSUs)
• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• Paid time off
• Parental leave

A Day in the Life

• Review authentication success-rate dashboards and investigate anomalies in passkey enrollment metrics
• Attend design reviews for a digital ID verification flow, then join sprint planning to refine acceptance criteria and discuss technical trade-offs
• Draft product requirements for phishing-resistant verification and align with partner teams on launches across multiple device surfaces
• Connect with customers through usability studies and support-ticket analysis to keep roadmap decisions grounded in real needs

About the Team

• Identity Services supports one of Amazon’s most trafficked experiences: the moment customers sign in
• Products supported include Retail, Alexa, Prime Video, and Amazon Pay across every device type
• Mission: make authentication secure, simple, and invisible
• Mentorship and career growth are emphasized, including one-on-one mentors and thoughtful document reviews
• Team members have a broad mix of experience levels, with support to help new product managers grow into increasingly complex challenges