Senior Product Operations Manager

EarnIn is building end-to-end business strategy that connects customer insights to go-to-market, adoption, product execution, and day-to-day operations, with an AI-native mindset. In this Senior Operations and Strategy Manager role (hybrid in Mountain View, CA), you will help shape a B2B opportunity from vision through measurable results, then operationalize what works into repeatable playbooks and agentic workflows.

What you’ll do

• Work closely with the GMs to define the vision, then take ownership for scaling the opportunity across product, sales, operations, business development, finance, and other teams.
• Build the roadmap and key proof points for B2B initiatives, partnering with a small cross-functional team to bring the plan to life.
• Run rapid experiments to improve go-to-market and customer adoption, then translate learnings into scalable playbooks used going forward.
• Find areas in B2B go-to-market, adoption, and account operations where manual steps can be replaced with agentic workflows, and partner with engineering to deliver them.
• Move AI pilots from experiment to production by turning successful work into playbooks, templates, and reference implementations other teams can reuse.
• Make pilots sustainable so new teams can operate them without restarting from scratch.
• Support business development, sales, and account management with pitch decks and sales content that open new business opportunities.
• Develop solutions that improve both growth and operational excellence, including field execution such as product testing and roll-outs.
• Review each step of how the B2B business operates and challenge assumptions with a clear question: why isn’t an agent doing this?
• Establish and monitor performance metrics, ensuring results are visible and trustworthy.
• Deliver regular updates and reporting to senior leadership, including the executive team, and build alignment to move new work forward.

What we’re looking for

• Bachelor’s degree required; an MBA or Master’s degree is a plus.
• 4+ years of experience in Strategy and Operations, Consulting, Customer Success, Sales, Business Development, and/or Partnerships.
• Advantage for experience in startups, lean business units, or product incubation teams where you owned work end to end with limited support.
• Hands-on experience with AI tools or agentic workflows to automate or improve business operations, including GTM, sales, or customer success work.
• A curious, first-principles thinker who can operate as both a strategist and a builder, comfortable with ambiguity and motivated by hard problems.
• Track record leading cross-functional projects and hitting goals, including influencing and building alignment at the executive level.
• Comfort speaking directly with customers and partners, collaborating with product and engineering, and managing revenue and costs.
• Experience taking a pilot or experiment and converting it into a repeatable process other teams actually use.
• Very strong verbal and written communication, with confidence interfacing both internally and externally.
• Strong skills in data retrieval, analytics, and presentation, using data to drive decisions.
• Enthusiasm for test-and-learn, including success in the face of roadblocks and limited resources.
• High ownership and curiosity across finance, marketing, and operations.

Location: Mountain View, CA (hybrid). Compensation: USD 153,000 - 187,000 per year.

You’ll stand out if you have

• SQL experience
• 0-1 experience in fintech products
• Experience in fintech or regulated, security-sensitive environments
• Experience with AI governance in a regulated environment